Shipping & Delivery
Professional Worldwide Shipping for Aesthetic Equipment
Mico Aes provides international shipping solutions for professional aesthetic equipment, accessories, and replacement parts to customers worldwide.
With more than 12 years of import and export experience and shipments to customers in 125+ countries and regions, our team assists with equipment preparation, quality inspection, export packaging, international transportation, tracking, and applicable shipping documentation.
For eligible U.S. orders, free standard shipping may be available.
Free Shipping to the USA
Professional Aesthetic Equipment Delivered to U.S. Customers
Mico Aes offers FREE standard shipping on eligible aesthetic equipment to eligible delivery addresses in the United States.
Free-shipping eligibility depends on:
- Machine model
- Configuration
- Quantity
- Package size and weight
- Delivery ZIP code
- Shipping requirements
Please provide:
Machine Model + U.S. ZIP Code
and our team will confirm the available shipping method, free-shipping eligibility, and estimated delivery schedule before ordering.
When Free U.S. Shipping is specifically confirmed in your quotation or Proforma Invoice, there is no separate charge for the agreed standard transportation service.
Special conditions or additional charges may apply to Alaska, Hawaii, U.S. territories, remote areas, oversized equipment, bulk orders, expedited delivery, or special delivery requirements.
Estimated Delivery Time to the USA
Professional aesthetic equipment normally requires preparation before international dispatch.
Depending on the equipment and configuration, preparation may include:
- Voltage and plug configuration
- Software or language settings
- Handpiece and accessory configuration
- Quality inspection
- Functional testing
- Final appearance inspection
- Secure export packaging
Standard Preparation Time
Approximately 5–10 Business Days
after payment and order confirmation.
Certain in-stock equipment may be ready sooner. Customized, OEM, bulk, made-to-order, or special-configuration orders may require additional preparation time.
Shipping Time After Dispatch
Express — DHL / FedEx / UPS
Approximately 6–9 business days after dispatch
DDP Air Delivery
Approximately 12–15 business days after dispatch
Preparation time and shipping/transit time are separate.
Delivery estimates are not guaranteed arrival dates. Actual delivery time may vary due to customs processing, carrier operations, destination conditions, holidays, weather, or other circumstances affecting international transportation.
Does Free U.S. Shipping Include Duties & Taxes?
Not unless DDP or duty-inclusive delivery is specifically confirmed.
Free shipping normally refers to the agreed transportation cost.
For standard DHL, FedEx, UPS, or similar express shipments, the recipient is responsible for applicable:
- Import customs clearance
- Import duties
- Taxes
- Brokerage or clearance fees
- Other applicable destination charges
Where DDP Air Delivery is specifically confirmed in your quotation, Proforma Invoice, or order confirmation, the agreed DDP service includes customs clearance and applicable import duties/taxes covered by that service.
If DDP is not specifically stated in writing, the shipment should not be assumed to include customs clearance, duties, or taxes.
Worldwide Shipping
Mico Aes ships professional aesthetic equipment to customers in markets worldwide, including:
- United States
- Canada
- United Kingdom
- European Union
- Australia
- New Zealand
- United Arab Emirates
- Japan
- South Korea
- Southeast Asia
- Mexico
- Latin America
- Middle East
- Other supported international destinations
Shipping availability, method, cost, and customs arrangements depend on the destination, equipment, and local import requirements.
To check available options, send us:
Country + City + Postal Code + Machine Model
How Our Shipping Process Works
01 — Order Confirmation
Once your order is confirmed, we verify the equipment configuration and delivery information.
This may include:
- Machine model
- Handpieces and accessories
- Quantity
- Voltage
- Plug type
- Software language
- Logo / OEM requirements
- Recipient information
- Shipping address
- Contact number
Customers should review the order and delivery information carefully before shipment.
02 — Machine Preparation
Most professional aesthetic equipment requires final preparation after order confirmation.
Depending on the machine and configuration, this may include equipment configuration, accessory preparation, inspection, testing, and packaging.
Standard orders are generally prepared within approximately:
5–10 Business Days
after payment and order confirmation.
Certain in-stock equipment may be ready sooner.
Customized, OEM, bulk, made-to-order, or special-configuration orders may require additional preparation time.
If a longer preparation period applies, the estimated lead time may be confirmed separately in the quotation, Proforma Invoice, order confirmation, or other written communication.
03 — Quality Inspection & Testing
Before shipment, applicable equipment undergoes quality inspection and functional testing.
Depending on the machine, this may include:
- Power-on testing
- User interface inspection
- Handpiece or applicator testing
- Cooling-system testing
- Water-circulation testing
- Energy/output testing
- Accessory inspection
- Appearance inspection
- Final functional testing
Pre-shipment testing photos or videos may be available for applicable equipment.
04 — Professional Export Packaging
After inspection and testing, equipment is securely packed for international transportation.
Depending on the machine, packaging may include:
- Protective wrapping
- Shock-absorbing foam
- Reinforced cartons
- Metal-and-wood protective cases
- Flight cases
- Separate handpiece protection
- Accessory compartments
Packaging specifications vary according to machine size, weight, and shipping method.
05 — International Shipment
Once preparation, inspection, and packaging are complete, the shipment is handed over to the selected carrier or logistics provider.
Depending on the shipping arrangement, this may include:
- DHL
- FedEx
- UPS
- Air-freight providers
- Sea-freight providers
- Local delivery partners
- Specialized logistics providers
The shipping method is selected according to the agreed shipping terms, destination, machine size, route, and delivery requirements.
06 — Tracking & Delivery
Tracking or shipment-reference information is provided once the shipment has been dispatched and tracking becomes available from the carrier or logistics provider.
Depending on the shipping method, customers may receive:
- Courier tracking number
- Freight reference number
- Logistics status updates
- Local delivery tracking information
Tracking updates for DDP, air freight, sea freight, or multi-carrier delivery may differ from standard DHL/FedEx/UPS tracking.
Shipping Methods
1. Express Shipping — DHL / FedEx / UPS
Express shipping is our standard shipping method for many professional aesthetic machines, accessories, consumables, and replacement parts.
Estimated Transit Time
Approximately 6–9 Business Days After Dispatch
Features
- Fast international transportation
- Door-to-door delivery in many destinations
- Online carrier tracking
- Suitable for many professional aesthetic machines
- Suitable for accessories and replacement parts
Customs & Duties
Unless DDP or duty-inclusive shipping is specifically confirmed in writing, express shipments are shipped on a non-DDP basis.
The buyer or recipient is responsible for cooperating with the carrier and customs authorities, completing applicable import procedures, and paying applicable import duties, taxes, customs clearance charges, brokerage fees, or other destination charges.
2. DDP Air Delivery
DDP Air Delivery is available for selected products and destinations and must be specifically confirmed before shipment.
Estimated Transit Time
Approximately 12–15 Business Days After Dispatch
When DDP Air Delivery is confirmed in the quotation, Proforma Invoice, or order confirmation, the agreed service generally includes:
- International transportation
- Customs clearance
- Applicable import duties and taxes covered by the confirmed DDP service
- Final delivery according to the agreed shipping arrangement
Under the confirmed DDP arrangement, the customer will normally not be required to pay additional import duties or customs clearance charges upon delivery.
DDP applies only when specifically confirmed in writing.
If DDP is not stated in the quotation, Proforma Invoice, or order confirmation, the shipment should not be assumed to include customs clearance, duties, or taxes.
3. Air Freight
For larger equipment or multiple-machine orders, conventional air freight may also be available.
Air freight may include:
- Airport-to-airport
- Airport-to-door
- Door-to-door arrangements where available
- Air freight is not automatically DDP.
Transit time, customs responsibility, duties, and final delivery arrangements will be confirmed separately according to the quotation or Proforma Invoice.
4. Sea Freight
Sea freight may be suitable for:
- Large machines
- Multiple-unit orders
- Distributor orders
- Bulk shipments
- Large-volume OEM orders
Estimated Transit Time
Approximately 20–60+ days
depending on destination, sailing schedule, port processing, customs clearance, and inland transportation.
Customs arrangements and applicable duties will be confirmed according to the agreed shipping terms.
Order Processing vs. Shipping Time
It is important to distinguish between order preparation time and shipping/transit time.
Processing / Preparation Time
This is the time required before dispatch to prepare, configure, inspect, test, and securely package the equipment.
Typical Standard Preparation
5–10 Business Days
after payment and order confirmation.
Customized, OEM, bulk, made-to-order, or special-configuration orders may require additional preparation time.
Transit Time
Transit time begins after the order has been dispatched to the carrier or logistics provider.
Typical transit times:
Express — DHL / FedEx / UPS: approximately 6–9 business days
DDP Air Delivery: approximately 12–15 business days
Sea Freight: approximately 20–60+ days
Other freight arrangements will be quoted separately.
Total Delivery Time
Preparation Time + Transit Time = Estimated Total Delivery Time
For example, a quoted “6–9 business days” Express shipping time refers to transit time after dispatch, not the total time from payment.
Tracking information is provided after dispatch once it becomes available from the carrier or logistics provider.
Customs Duties, Taxes & Import Clearance
Standard Express Shipments
Unless otherwise specifically agreed in writing, shipments sent by DHL, FedEx, UPS, or similar international express carriers are non-DDP shipments.
The buyer or recipient is responsible for:
- Cooperating with the carrier and customs authorities
- Providing information or documentation required for import clearance
- Completing applicable customs procedures
- Paying applicable import duties and taxes
- Paying applicable customs clearance or brokerage charges
- Completing other destination import requirements where applicable
Mico Aes will provide available commercial shipping documentation to assist with customs clearance, which may include:
-
- Commercial Invoice
-
- Packing List
-
- Product information
-
- Shipping information
-
- Other applicable commercial documents
DDP Shipments
When DDP Air Delivery is specifically confirmed in writing, customs clearance and applicable import duties/taxes covered by the agreed DDP service are included.
The shipping terms stated in the quotation, Proforma Invoice, or order confirmation determine whether a shipment is DDP or non-DDP.
Buyer Cooperation With Customs
For non-DDP shipments, the buyer or recipient is responsible for responding promptly to requests from the carrier, customs broker, or customs authorities.
If delivery cannot be completed because the recipient fails or refuses to:
- Provide required customs information
- Complete required import procedures
- Pay applicable import duties or taxes
- Respond to carrier requests
- Accept delivery
the shipment may be delayed, held, returned, or otherwise handled by the carrier.
Any resulting return shipping, storage, customs, handling, re-delivery, or other logistics costs may be deducted from any applicable refund or otherwise charged to the buyer, subject to applicable law and our Returns & Refunds Policy.
Shipping Address Requirements
Customers must provide a complete and accurate physical delivery address, including:
- Recipient full name
- Company / Clinic name, if applicable
- Street address
- City
- State / Province
- ZIP / Postal Code
- Country
- Telephone / WhatsApp
- Email address
Professional aesthetic machines generally cannot be delivered to P.O. Boxes.
Address Changes
Please contact us as soon as possible if a shipping address needs to be corrected.
Once a shipment has been dispatched, address changes may be restricted by the carrier and may result in additional charges or delivery delays.
For payment methods or orders subject to payment-provider seller-protection requirements, the shipment may need to be delivered to the shipping address associated with the transaction.
Receiving Your Equipment
When your equipment arrives, inspect the shipment promptly.
Before opening, check the external packaging for visible damage, crushing, punctures, water damage, missing packages, or other abnormalities.
After opening, check the:
- Machine model
- Machine appearance
- Handpieces
- Applicators
- Accessories
- Quantity
- Included components
Keep the original packaging until the equipment has been inspected and initial setup has been completed.
What If My Shipment Arrives Damaged?
If shipping damage is found:
1 — Take Photos & Video
Document the outer packaging, shipping label, protective packaging, machine, and affected components.
2 — Keep All Packaging
Do not discard cartons, cases, foam, labels, or other packaging until the issue has been reviewed.
3 — Contact Mico Aes Promptly
Provide your order ID, tracking number, photos, video, and description of the damage.
4 — Follow the Claim Procedure
We will assist with available order and shipping documentation required for the carrier or freight investigation.
Lost or Missing Shipments
If tracking indicates that a shipment may be lost in transit, contact Mico Aes promptly.
We will work with the applicable logistics provider to request an investigation.
The investigation and available resolution will depend on the carrier, tracking history, delivery evidence, insurance arrangement, shipping terms, and circumstances of the shipment.
Tracking Shows Delivered, but I Cannot Find the Shipment
If tracking shows Delivered but the shipment cannot be located:
- Check the complete delivery location.
- Ask reception, front desk, security, employees, colleagues, or household members.
- Check authorized receiving areas.
- Review available Proof of Delivery.
- Contact the carrier.
- Contact Mico Aes with the tracking information.
For high-value equipment, we strongly recommend that a responsible person be available to receive the shipment.
A signature may be required for selected shipments.
Refused or Unclaimed Shipments
If a shipment is refused, unclaimed, or cannot be delivered because the recipient does not complete required customs or delivery procedures, additional costs may arise.
These may include:
- Original shipping cost
- Return shipping
- Customs charges
- Import duties
- Storage fees
- Carrier handling charges
- Re-delivery fees
Any applicable refund will be assessed after the shipment has been returned and the actual logistics, customs, storage, and related costs have been confirmed, subject to our Returns & Refunds Policy and applicable law.
Distributor, Bulk & OEM Shipping
For distributors, wholesalers, clinic groups, OEM customers, and multi-machine orders, we can arrange suitable logistics solutions according to order size and destination.
Options may include:
- Express shipping
- Consolidated air freight
- DDP air delivery where available
- Air cargo
- Sea freight
- Customer-nominated freight forwarder
OEM, private-label, bulk, and special-configuration orders may require additional preparation time.
The estimated preparation time, shipping method, customs arrangement, and delivery schedule will be confirmed according to the specific project.
REQUEST A DISTRIBUTOR SHIPPING QUOTE →
Frequently Asked Questions
How long does equipment preparation take?
Standard professional aesthetic equipment is generally prepared within approximately 5–10 business days after payment and order confirmation.
Certain in-stock equipment may be ready sooner, while customized, OEM, bulk, made-to-order, or special-configuration orders may require additional preparation time.
How long does Express delivery take?
DHL, FedEx, or UPS Express normally takes approximately 6–9 business days after dispatch.
How long does DDP Air Delivery take?
DDP Air Delivery normally takes approximately 12–15 business days after dispatch.
Does Express shipping include customs duties and taxes?
Normally, no.
Unless DDP or duty-inclusive delivery is specifically confirmed in writing, the recipient is responsible for applicable customs clearance, import duties, taxes, and destination charges.
Does DDP Air Delivery include customs clearance and duties?
Yes, when DDP Air Delivery is specifically confirmed in writing, the agreed service includes customs clearance and applicable import duties/taxes covered by the confirmed DDP arrangement.
Does Free U.S. Shipping include customs duties?
Not necessarily.
Free shipping normally refers to the agreed transportation cost. Duties and customs clearance are included only when DDP or another duty-inclusive arrangement is specifically confirmed.
Will I receive tracking information?
Yes. Tracking or shipment-reference information will be provided after dispatch once it becomes available from the carrier or logistics provider.
Can I use my own freight forwarder?
Yes, where applicable. Customer-nominated freight forwarders may be accepted, particularly for distributor, wholesale, and bulk orders.
What happens if customs contacts me?
For standard non-DDP shipments, please cooperate with the carrier or customs authority and complete the required import procedures.
If commercial shipping documentation is required, contact Mico Aes and we will provide available supporting documents.
Can you provide DDP shipping?
DDP Air Delivery may be available for selected products and destinations. Contact us with the machine model and complete delivery address for confirmation.
Get a Shipping Quote
Want to know the shipping method, cost, customs arrangement, and estimated delivery time for your equipment?
Please provide:
Machine / Model
Quantity
Country
City
State / Province
ZIP / Postal Code
Company / Clinic
Email
Phone / WhatsApp
Preferred Shipping Method
For U.S. customers, provide:
Machine Model + ZIP Code
and we can confirm whether your order qualifies for free standard shipping and whether Express or DDP Air Delivery is available.
Get a Shipping Quote
Tell us which equipment you need and where it will be delivered. We’ll confirm the available shipping method, estimated delivery time, shipping cost, and applicable customs arrangement.
No obligation. Shipping availability and final costs will be confirmed before your order is finalized.