Your Support Request Has Been Received
Thank you for contacting Mico Aes Technical Support. We have received your request and the information you provided.
Our support team will review your equipment details, issue description, photos, videos, and other supporting information to determine the appropriate next steps.
Please keep the machine and affected components available while your case is being reviewed. Do not return the machine, handpiece, or any component unless you receive written return instructions from Mico Aes.
What Happens Next?
1 — Request Review
Our support team will review the information and supporting materials you submitted.
2 — Technical Assessment
Depending on the issue, our technical team may review error information, operating conditions, photos, videos, machine connections, or other relevant details.
3 — Additional Information, If Required
We may contact you for additional photos, videos, operating information, or diagnostic steps if needed.
4 — Recommended Solution
Depending on the diagnosis, the next step may include operating guidance, troubleshooting, parameter or system adjustment, maintenance guidance, replacement parts, repair guidance, warranty assessment, or another applicable solution.
5 — Follow-Up
Our support team will continue assisting you based on the diagnosis and applicable warranty or support terms.