Support Request - Mico Aes

Garantía & Technical Support Request

Need help with your Mico Aes equipment?
Submit the form below for technical support, warranty assessment, delivery issues, missing or incorrect items, or replacement parts.

Technical issue? A technical problem does not automatically require the machine to be returned. Our technical team will first review the issue and determine the appropriate troubleshooting, repair, replacement-part, or warranty solution.

To help us diagnose your issue efficiently, please provide your order information, machine model, serial number, and clear photos or videos where applicable.

For technical issues: Please provide a clear description of the problem and, where possible, a continuous video showing the machine startup process and the issue.

For shipping damage: Please keep the original packaging and contact us within 7 business days of the documented delivery date.

How can we help?

How Can We Help?

Select the type of support you need.

Support Type

Equipment Information

Please provide your order and equipment details.

Full Name

Email Address

WhatsApp / Phone

Country / Region

Número de pedido/factura

Modelo de máquina

Número de serie

Fecha de entrega

Where did you purchase the equipment?

Tell Us What Happened

Please describe the problem in as much detail as possible to help our technical team diagnose the issue.

Please Describe the Issue

Error Code / Message

Can the machine power on?

When did the issue first occur?

What happened immediately before the issue appeared?

Have you already tried troubleshooting?

What troubleshooting steps have you already tried?

Supporting Information

Please provide clear photos and a video where applicable. Please upload clear photos of the machine, screen, error message, affected component, connections, or packaging where applicable.This information can help our technical team diagnose the issue more efficiently.

Upload Photos

Video Link

For faster technical diagnosis: Where possible, please provide one continuous video showing the machine powering on, the relevant handpiece or connections, the operating steps, and the issue or error appearing.

I confirm that the information provided in this request is accurate to the best of my knowledge.

I understand that Mico Aes may request additional photos, videos, operating information, or diagnostic steps before determining the appropriate technical support or warranty solution.

Please note: Do not return the machine, handpiece, or any component unless you have received written return instructions from Mico Aes.