Shipment Tracking

Track Your Order

Check your shipment status using the carrier and tracking number provided by Mico Aes. We support DHL, FedEx, UPS, DDP Air, and DDP Sea shipping arrangements.

DHL, FedEx, and UPS use carrier tracking numbers. DDP Air and DDP Sea may use a forwarding reference, airway bill, bill of lading, or local delivery reference.

Find Your Shipment

Select the shipping method and enter the number exactly as shown in your shipping notice.

For DDP shipments, the result may require a Mico Aes or freight-forwarder update.

A tracking number may not show an event until the carrier or forwarder has received and scanned the shipment. If the number does not work, please contact us with your order number.

שיטות משלוח

Use the right tracking route for your shipment.

Courier shipments normally use a public carrier tracking page. DDP shipments are managed through the transport partner and final-mile delivery network.

DHL
Express

DHL Tracking

Use your DHL waybill or tracking ID to check international shipment events and delivery status.

Open DHL Tracking
FX
Express

FedEx Tracking

Enter the FedEx tracking number supplied in your dispatch notification to review the shipment status.

Open FedEx Tracking
UPS
Express

UPS Tracking

Track your package using the UPS tracking or shipment number provided by Mico Aes.

Open UPS Tracking
AIR
DDP

DDP Air

Air delivery arranged under the quoted DDP terms. Tracking may use a forwarder reference, airway bill, or local last-mile number rather than a single universal tracking page.

Request DDP Update
SEA
DDP

DDP Sea

Sea delivery arranged under the quoted DDP terms. Updates may be provided through the freight forwarder, bill of lading, container reference, or final-mile delivery partner.

Request DDP Update
How Tracking Works

From dispatch confirmation to final delivery.

Shipment information is updated in stages. The exact status names and timing depend on the carrier, customs process, destination, and selected shipping method.

01

Order Prepared

Equipment is tested, packed, and prepared for collection or export dispatch.

02

Tracking Issued

Mico Aes sends the carrier, waybill, or forwarding reference when available.

03

Transit & Clearance

The shipment moves through transit, customs, and—where applicable—local delivery handling.

04

Final Delivery

The courier or local delivery partner arranges delivery to the confirmed address.

Delivery Status Guide

What common shipment updates mean.

Carrier wording can vary, but these are the most common stages customers may see after dispatch.

Label Created / Shipment Information Received

The shipping record has been created, but the carrier may not have scanned the parcel yet.

In Transit

The shipment is moving through the carrier or forwarder network.

Customs Clearance

The shipment is being reviewed or processed by customs or the local import partner.

Out for Delivery

The local delivery partner has received the shipment for the final delivery attempt.

Exception / Delivery Attempt Failed

There may be an address, customs, duty, recipient, or scheduling issue that needs action.

For DDP Air and DDP Sea shipments

DDP shipment tracking is not always displayed on DHL, FedEx, or UPS. Please keep the logistics reference, order number, destination, and recipient details available when requesting an update.

  • Order number or Proforma Invoice number
  • Shipping method: DDP Air or DDP Sea
  • Forwarder reference, AWB, B/L, container, or local delivery number
  • Recipient name, company, city, and postal code

Customs clearance and local delivery arrangements may be handled by the logistics partner according to the quotation and destination terms.

Tracking FAQ

Need help understanding your shipment?

If the carrier page does not recognize the number or the shipment is handled by a forwarder, contact Mico Aes with your order details.

When will my tracking number become active?

Tracking normally becomes available after the carrier or forwarder receives and scans the shipment. The first scan may not appear immediately after the number is issued.

Why does my DHL, FedEx, or UPS number not work?

Check that the carrier is correct and that the number has no extra spaces or missing characters. If the number still cannot be found, contact us with your order number so we can confirm the shipment information.

Can I track DDP Air or DDP Sea on a courier website?

Not always. DDP Air and DDP Sea are delivery arrangements, not one single carrier network. Tracking may use a forwarder reference, AWB, bill of lading, container number, or final-mile delivery reference.

What should I send when requesting a tracking update?

Please send your order number, recipient name, destination city, shipping method, and the tracking or logistics reference you received.

What should I do if delivery is delayed or unsuccessful?

First review the latest carrier or forwarder status. If the issue involves customs, duties, an incorrect address, recipient availability, or a delivery appointment, contact the local delivery partner and Mico Aes as soon as possible.

Need a Shipment Update?

We can help you check the next step.

If you cannot find your shipment, please contact Mico Aes with your order number and available tracking information. Our team will check the applicable carrier or logistics route.

[email protected]

Include these details.

Providing complete information helps reduce tracking delays.

  • Order or Proforma Invoice number
  • Carrier or shipping method
  • Tracking / logistics reference
  • Recipient and destination details
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