אחריות על ציוד אסתטי & שירות לאחר המכירה
Professional equipment deserves reliable support after purchase.
Mico Aes provides a one (1) year limited warranty for the main machine ו six (6) month limited warranty for handpieces and accessories, starting from the documented date of delivery.
In addition, lifetime remote technical support is provided for supported Mico Aes equipment.
Our after-sales team assists customers with technical diagnosis, troubleshooting, operation guidance, maintenance, replacement parts, and repair support throughout the service life of supported equipment.
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Warranty Coverage at a Glance
| Coverage | אַחֲרָיוּת |
|---|---|
| מכונה ראשית | 1 Year from date of delivery |
| מכשירי יד & אביזרים | 6 Months from date of delivery |
| Consumables & Disposable Items | Not covered unless otherwise stated |
| Remote Technical Support | Lifetime |
| Replacement-Part Shipping — First 3 Months | Covered by Mico Aes for approved warranty claims |
| Replacement-Part Shipping — After 3 Months | Paid by the buyer |
| After Warranty | Parts available at material cost + buyer-paid shipping |
Unless otherwise agreed in writing, warranty coverage begins from the documented date of delivery.
Main Machine Warranty
The main machine is covered by a one (1) year limited warranty from the date of delivery.
This warranty covers eligible defects in materials, manufacturing, and workmanship that occur under normal intended use.
If an eligible defect is confirmed during the warranty period, Mico Aes will determine the appropriate solution based on technical diagnosis.
Depending on the nature of the issue, warranty support may include:
- Remote technical diagnosis
- Troubleshooting guidance
- Operating or system adjustment
- Repair instructions
- Replacement components
- Replacement of eligible defective parts
- Other appropriate technical solutions
For an approved warranty claim, eligible replacement parts covered by the main machine warranty are provided free of charge for the part itself, subject to the shipping terms described below.
מכשירי יד & Accessories Warranty
Handpieces and reusable accessories are covered by a six (6) month limited warranty from the date of delivery.
This warranty covers eligible manufacturing defects under normal intended use.
Depending on the equipment, covered components may include:
- Laser handpieces
- RF handpieces
- HIFU handpieces
- HIFEM / EMS applicators
- Treatment handles
- Footswitches
- Reusable cables and connectors
- Other reusable accessories supplied with the machine
If an eligible manufacturing defect is confirmed during the 6-month warranty period, Mico Aes will provide technical support and, where necessary, an eligible replacement component according to the applicable warranty terms.
Consumables, disposable treatment items, and components subject to normal wear or limited treatment life are not included in the 6-month handpiece and accessories warranty unless otherwise expressly stated.
Consumables & Wear Items
Consumable, disposable, and normal wear items are generally not covered by the equipment warranty unless otherwise expressly stated in the applicable product or order documentation.
Depending on the equipment, these may include:
- Treatment gels
- Treatment liquids
- Disposable RF microneedling tips
- Disposable treatment heads
- Filters
- Lamps or bulbs
- Protective accessories
- Limited-use treatment components
- Other disposable or consumable items
Some treatment components, such as cartridges, lamps, tips, or other items with a defined shot count, pulse count, or expected service life, may be subject to separate product-specific terms.
Please confirm the applicable coverage for these components before ordering.
Warranty Parts & מדיניות משלוחים
We aim to make warranty support practical and transparent for international customers.
Shipping responsibility depends on when an approved warranty claim occurs.
First 3 Months After Delivery
For an approved warranty claim during the first three months after delivery:
- Eligible replacement parts covered by the warranty are provided free of charge
- Standard shipping for approved replacement parts is covered by מיקו אס
This applies to eligible warranty claims for both the main machine and covered handpieces or accessories.
Months 4–6 After Delivery
During months 4–6:
מכונה ראשית
The main machine remains under warranty.
For an approved warranty claim:
- Eligible covered replacement parts are provided free of charge
- Shipping costs are paid by the buyer
מכשירי יד & אביזרים
Handpieces and accessories remain within their 6-month warranty period.
For an approved warranty claim:
- Eligible covered replacement components are provided free of charge
- Shipping costs are paid by the buyer
Months 7–12 After Delivery
מכונה ראשית
The main machine remains within its 1-year limited warranty.
For an approved warranty claim:
- Eligible covered replacement parts are provided free of charge
- Shipping costs are paid by the buyer
מכשירי יד & אביזרים
The standard 6-month warranty for handpieces and accessories has expired.
Replacement handpieces, accessories, or related components may be supplied at material cost, subject to availability.
Shipping costs are paid by the buyer.
After 12 Months
After the main machine warranty has expired:
- Lifetime remote technical support remains available
- Replacement parts may be supplied at material cost
- Replacement-part availability depends on the machine and product lifecycle
- Shipping costs are paid by the buyer
Complete Machine Replacement
Most technical issues do not require replacement of the entire machine.
Our normal support process prioritizes:
Technical Diagnosis → Troubleshooting → Component Identification → Part Replacement / Repair → Complete Machine Replacement if Necessary
Complete machine replacement is considered only when Mico Aes determines, following technical assessment, that an eligible warranty issue cannot reasonably be resolved through troubleshooting, adjustment, repair, or component replacement.
If Mico Aes confirms that a complete machine replacement is required under the applicable warranty:
- The eligible replacement machine is provided without charge for the machine itself
- International freight and delivery costs are paid by the buyer
- Applicable customs duties, taxes, import fees, or other destination charges are paid by the buyer unless otherwise agreed in writing
The appropriate warranty remedy is determined following technical diagnosis of the reported issue.
How to Submit a Warranty Claim
If your equipment develops a problem during the warranty period, please contact Mico Aes as soon as possible.
Providing complete information helps our technical team diagnose the issue more efficiently.
01 — Contact Mico Aes Support
Contact your Mico Aes sales representative or after-sales support team and describe the issue.
02 — Provide Equipment Information
Please provide, where available:
- Machine model
- Serial number
- Order number or purchase information
- Date of delivery
- Error message or error code
- Description of the problem
- When the issue first occurred
- What happened immediately before the issue appeared
03 — Send Photos or a Short Video
Depending on the issue, our technical team may request clear photos or a short video showing:
- The complete machine
- Display or touchscreen
- Error message
- Handpiece or applicator
- Connections
- זרימת מים
- מערכת קירור
- Machine startup
- Relevant operating procedure
- The specific malfunction
Photos and videos can significantly improve the accuracy and speed of remote diagnosis.
04 — Follow Diagnostic Instructions
Our technical team may ask you to perform specific checks.
Depending on the equipment and issue, these may include checking:
- Machine settings
- Power supply
- Connections
- מכשירי יד
- Applicators
- זרימת מים
- מערכת קירור
- Filters
- Cables
- Sensors
- תוֹכנָה
- Internal or external components
Please follow the provided instructions carefully and report the results to our technical team.
05 — Technical Assessment
After receiving sufficient diagnostic information, our technical team will assess the likely cause of the issue.
Depending on the diagnosis, the recommended solution may include:
- Operating guidance
- Parameter or system adjustment
- Reset or configuration
- Maintenance procedure
- Remote troubleshooting
- Component inspection
- Replacement part
- Repair guidance
- Other appropriate technical action
06 — Warranty Determination
If the issue is confirmed to be an eligible defect covered by the applicable warranty, Mico Aes will arrange the appropriate warranty solution.
If the issue is determined to result from a condition not covered by the warranty, we can still provide available technical assistance and advise on repair or replacement-part options.
SUBMIT A WARRANTY REQUEST →
Remote Technical Support
Mico Aes serves customers in multiple international markets, so most technical diagnosis and after-sales assistance is provided remotely.
Depending on the issue, support may be provided through:
- אֶלֶקטרוֹנִי
- Photos
- סרטונים
- Video calls where appropriate
- Step-by-step troubleshooting instructions
- Technical diagrams
- Reference documents
- Repair guidance
- Replacement-part assistance
Many technical issues can be diagnosed and resolved remotely when clear diagnostic information is available.
Unless on-site service has been specifically agreed in writing for an order, local on-site technician service is not included in the standard warranty.
Warranty Exclusions
The Mico Aes limited warranty covers eligible defects in materials, manufacturing, and workmanship under normal intended use.
The warranty does not cover damage, malfunction, or deterioration caused by circumstances outside eligible manufacturing defects.
Improper Operation or Misuse
Examples include:
- Failure to follow the user manual
- Failure to follow operating instructions
- Incorrect machine setup
- Incorrect installation
- Improper operation
- Operation outside specified conditions
- Improper use of handpieces or accessories
- Use inconsistent with the intended operating requirements of the equipment
Physical Damage
Examples include:
- Dropping
- Impact or collision
- Damage during movement or relocation
- Foreign objects entering the machine
- Physical damage to handpieces, screens, connectors, or housings
- Liquid exposure where the equipment is not designed for such exposure
Unauthorized Modification or Repair
Examples include:
- Unauthorized disassembly
- Modification of internal components
- Unauthorized electrical modification
- Unauthorized software modification
- Replacement with incompatible third-party components
- Repairs performed without Mico Aes technical authorization where such work causes or contributes to the malfunction
Improper Maintenance
Examples include:
- Failure to perform required routine maintenance
- Failure to replace water where required
- Failure to replace filters or other service items
- Use of unsuitable water or liquids
- Use of harmful or unsuitable chemicals
- Blocked ventilation
- Blocked water circulation
- Inadequate cleaning
- Failure to maintain cooling systems
Normal Wear & Consumables
The warranty does not cover normal deterioration resulting from regular use.
This may include:
- Consumable items
- Disposable components
- Normal cosmetic wear
- Components that have reached their specified treatment count
- Components that have reached their expected service life
External Causes
The warranty does not cover damage caused by external circumstances such as:
- Incorrect voltage
- Unstable power supply
- Power surge
- Fire
- Flooding
- Accidents
- Improper storage
- Environmental conditions outside specified operating requirements
- Transportation or handling damage occurring after confirmed delivery
- Other external causes unrelated to manufacturing or workmanship
Diagnostic Evidence Required
Accurate technical diagnosis requires cooperation between the customer and our technical team.
Depending on the reported issue, Mico Aes may request:
- Photos
- סרטונים
- Error codes
- Machine model
- Serial number
- Operating information
- Parameter information
- Diagnostic tests
- Component photographs
- Other information reasonably necessary to determine the cause of the issue
If sufficient diagnostic information cannot be provided, Mico Aes may be unable to determine the cause of the problem or confirm warranty eligibility.
A request for additional diagnostic information does not automatically mean that a warranty claim has been rejected.
It means that additional information is required before an accurate warranty determination can be made.
Technical Support Response Time
We aim to respond to technical support requests and begin diagnosis as quickly as reasonably possible.
For standard cases, our goal is to provide an initial technical assessment or recommended next steps within 7 business days after receiving sufficient diagnostic information.
Many straightforward issues may be addressed sooner.
Actual resolution time depends on factors including:
- Nature of the problem
- Complexity of diagnosis
- Availability of photos or videos
- Customer response time
- Replacement-part availability
- Repair requirements
- International shipping
- Customs processing
The 7-business-day target therefore refers to the initial technical assessment and recommended next steps, not a guaranteed complete repair or final resolution time.
Lifetime Remote Technical Support
Our support does not end when the warranty expires.
Mico Aes provides lifetime remote technical support for supported Mico Aes equipment.
After the applicable warranty period, customers can continue to contact us for assistance with:
- Machine operation
- Technical diagnosis
- פתרון בעיות
- Error codes
- תַחזוּקָה
- Repair guidance
- Replacement-part identification
- Consumables
- Component replacement
- Other supported technical questions
After warranty expiration, replacement parts are generally available at material cost, subject to availability, with shipping and applicable logistics costs paid by the buyer.
Lifetime technical support does not mean lifetime free warranty, replacement parts, repairs, labor, or shipping.
CONTACT TECHNICAL SUPPORT →
תַחזוּקָה & Replacement Parts
Proper maintenance is important for the long-term operation of professional aesthetic equipment.
Depending on the machine, routine maintenance may include:
- Cleaning
- Water replacement
- Filter inspection or replacement
- Cooling-system maintenance
- Handpiece care
- Connector inspection
- Ventilation cleaning
- Treatment-head replacement
- Other equipment-specific maintenance
Replacement parts for supported equipment may include:
- מכשירי יד
- Pumps
- Power supplies
- Control boards
- Screens
- Connectors
- Cables
- Sensors
- Fans
- Footswitches
- Other machine-specific components
Parts availability depends on the equipment model and product lifecycle.
MAINTENANCE & SPARE PARTS →
Warranty for OEM & Private Label Equipment
OEM and private-label equipment is covered according to the warranty terms confirmed for the applicable machine and order.
Unless otherwise agreed in writing, the standard warranty remains:
Main Machine — 1 Year
מכשירי יד & Accessories — 6 Months
Remote Technical Support — Lifetime
Warranty coverage for special custom components, third-party components, customized software, or other project-specific elements may be subject to separate terms.
For distributor, OEM, and private-label projects, any special warranty requirements should be confirmed before the order is finalized.
שאלות נפוצות
How long is the warranty on Mico Aes aesthetic equipment?
The standard limited warranty is:
Main Machine: 1 Year
מכשירי יד & Accessories: 6 Months
The warranty period begins from the documented date of delivery unless otherwise agreed in writing.
Is lifetime technical support included?
כֵּן.
Mico Aes provides lifetime remote technical support for supported equipment.
Lifetime technical support includes ongoing access to technical guidance and troubleshooting assistance. It does not mean lifetime free replacement parts, repairs, labor, or shipping.
Are replacement parts free during the warranty period?
For an approved warranty claim, eligible replacement parts covered by the applicable warranty are provided free of charge for the part itself.
Shipping costs depend on when the claim occurs.
Who pays shipping for warranty replacement parts?
For an approved warranty claim during the first 3 months after delivery, Mico Aes covers standard shipping for eligible replacement parts.
After the first 3 months, the buyer is responsible for replacement-part shipping, even when the eligible part itself remains covered by the applicable warranty.
Are handpieces covered by warranty?
כֵּן.
Reusable handpieces and accessories are covered by a 6-month limited warranty against eligible manufacturing defects under normal intended use.
Consumable and disposable treatment components are generally excluded.
Are consumables covered by the warranty?
Consumable and disposable items are generally not covered unless otherwise expressly stated.
Examples may include disposable tips, gels, liquids, filters, limited-life treatment components, and other consumable items.
What should I do if my machine has a problem?
Contact Mico Aes and provide:
- Machine model
- Serial number
- Description of the issue
- Error code, if applicable
- Clear photos or a short video
Our technical team will review the information and provide appropriate diagnostic steps.
Why do you need photos or videos?
Many technical issues can be diagnosed remotely.
Photos and videos help our technicians identify the affected component, understand the machine's behavior, and avoid unnecessary replacement of parts.
Do I need to return the entire machine to China?
In most cases, not initially.
Our technical team will first attempt remote diagnosis and determine whether the issue can be resolved through troubleshooting, adjustment, maintenance, component replacement, or guided repair.
Complete machine replacement is considered only when necessary following technical assessment.
What happens if a handpiece fails after 6 months?
After the 6-month handpiece and accessories warranty expires, Mico Aes can continue to provide technical assistance.
Replacement components may be supplied at material cost, subject to availability, with shipping paid by the buyer.
What happens after the 1-year main machine warranty expires?
Lifetime remote technical support remains available.
If replacement parts are required, they may be supplied at material cost, subject to availability, with shipping paid by the buyer.
Do you provide technicians in the United States?
Standard warranty support is primarily provided remotely.
Unless local on-site service has been specifically agreed in writing for an order, customers should not assume that on-site technician service is included.
How quickly will you respond to a technical issue?
For standard cases, our goal is to provide an initial technical assessment or recommended next steps within 7 business days after receiving sufficient diagnostic information.
Actual resolution time depends on the nature of the issue and whether parts, repair, or international shipping are required.
Need Warranty Support?
If you already own a Mico Aes machine and need warranty or technical assistance, please prepare the following information:
Machine Model
Serial Number
Order Information
Date of Delivery
Description of the Issue
Error Code, if applicable
Photos or Short Video
Complete information helps our technical team diagnose your equipment more efficiently.
SUBMIT A WARRANTY REQUEST
CONTACT TECHNICAL SUPPORT