Limited warranty for the main machine
For eligible defects in materials, manufacturing or workmanship during normal intended use.
Warranty & after-sales service
Warranty coverage, explained clearly.
See what the standard limited warranty covers, how approved replacement parts and shipping are handled, and what information helps our technical team assess a claim.
Standard terms are primarily for professional and commercial purchases. The applicable order documents and mandatory local law may provide additional or different rights.
Warranty coverage
Know what applies to your machine.
Warranty eligibility is assessed after technical diagnosis and review of the information provided for the specific issue.
Handpieces & reusable accessories
Coverage applies to eligible manufacturing defects. Treatment-count or limited-life components may have separate terms.
During the supported service life
Availability depends on technical documentation, compatible parts and relevant expertise for the equipment model.
Remote support is not a lifetime free warranty.
It does not promise free parts, labor, repairs or shipping. Consumables and disposable items are not covered unless expressly stated in writing.
| Coverage item | Standard term |
|---|---|
| Main machine | 1 year from the documented delivery date |
| Reusable handpieces & accessories | 6 months from the documented delivery date |
| Consumables & disposable items | Not covered unless expressly stated |
| Approved part shipping | Standard shipping covered by Mico Aes during the first 3 months; buyer pays shipping after that |
| After the applicable warranty | Parts may be purchased at the applicable service-part price, subject to availability; shipping is paid by the buyer |
| Standard international repair method | Remote diagnosis, component replacement and guided repair where technically appropriate |
| Complete-machine return or replacement | Not a standard international warranty remedy |
Order-specific documents take precedence.
Unless confirmed otherwise in your quotation, pro forma invoice, sales contract or product-specific documentation, coverage starts on the documented delivery date. Product terms, shot or pulse limits and component classifications may vary.
Approved claims
Replacement parts & shipping by time period.
For an approved claim, the covered part and shipping responsibility depend on when the issue is first reported and which component is affected.
Covered part + standard shipping
An eligible covered part and its standard shipping are provided by Mico Aes without charge.
Eligible parts supplied; buyer pays shipping
Eligible covered parts for the main machine, handpieces and accessories are provided without charge. Shipping is paid by the buyer.
Main-machine parts remain eligible
Eligible covered main-machine parts are provided without charge; the buyer pays shipping. Handpieces and accessories are outside their standard six-month warranty and may be purchased at the service-part price.
Remote support; parts at service price
Remote support remains available for supported equipment. Parts may be purchased subject to availability; shipping and related logistics costs are paid by the buyer.
How the period is determined
Shipping responsibility is based on the date the issue is first reported in writing, provided reasonably requested diagnostic information is supplied without undue delay.
Shipping responsibility is based on the date the issue is first reported in writing, provided reasonably requested diagnostic information is supplied without undue delay.
Additional charges
Expedited delivery, special services, customs duties, taxes, import fees and destination charges are excluded unless approved in writing.
Expedited delivery, special services, customs duties, taxes, import fees and destination charges are excluded unless approved in writing.
Replacement parts do not restart the warranty. The repaired equipment and replacement component remain covered for the balance of the original period unless otherwise agreed. Mico Aes may request reasonable evidence that a defective part has been disabled, destroyed or returned before supplying a replacement.
Coverage boundaries
What the limited warranty covers.
Coverage applies to eligible defects during normal intended use. Diagnosis determines the likely cause and whether the issue meets the applicable warranty terms.
Potential warranty support
Depending on the issue and applicable terms, support may include:
- Remote diagnosis and troubleshooting
- Operating, parameter or maintenance guidance
- Identification of the affected component or module
- Eligible replacement parts during the applicable warranty period
- Written, recorded-video or live installation guidance
- Functional verification after repair
Reusable handpieces and accessories are covered for six months against eligible manufacturing defects under normal intended use. Examples include reusable laser, RF, HIFU, HIFEM or EMS applicators, footswitches, cables and connectors supplied with the machine.
Items generally excluded
Unless expressly agreed in writing, the limited warranty does not cover:
- Incorrect installation, operation, voltage, grounding or environmental conditions
- Failure to follow the manual, operating instructions or required maintenance
- Misuse of handpieces, accessories, water, liquids, chemicals or treatment components
- Drops, impact, relocation, liquid exposure, foreign objects, fire, flood or other external events
- Unauthorized disassembly, modification, software changes, incompatible third-party parts or unauthorized repair that caused or contributed to the fault
- Blocked ventilation or water circulation, inadequate cleaning, unsuitable water or cooling-system neglect
- Normal wear, consumables, disposables or components that have reached their specified treatment life
Limited-life components: Some handpieces contain parts with defined shot counts, pulse counts or service lives and may be classified as consumables. Examples of items that may be excluded include treatment gels, disposable RF microneedling tips, disposable heads, filters, lamps, protective items and cartridges or tips with defined treatment limits. Product-specific documentation may set separate terms.
Results and business losses: Treatment outcomes are not guaranteed; client condition, treatment plan, settings, operator technique and other factors affect results. Dissatisfaction alone does not establish an equipment defect, although a confirmed failure to perform documented functions remains eligible for technical assessment. To the maximum extent permitted by applicable law, indirect losses such as lost revenue, business or downtime are not covered.
Remote diagnosis & repair
A component-level path to resolving a fault.
For international orders, remote diagnosis and component-level repair are the standard after-sales method where technically appropriate.
Remote diagnosis
Review the symptoms and diagnostic information.
Fault identification
Identify the likely affected part or module.
Part or repair guidance
Confirm an applicable part or next repair step.
Guided installation
Use written instructions, diagrams, video or live support as appropriate.
Functional verification
Check equipment operation after the authorized repair.
Do not repair without authorization.
Customers must not disassemble, modify or repair equipment without Mico Aes authorization. Work performed according to documented instructions or live guidance does not void the warranty.
Safety-sensitive components.
High-voltage, laser power supply, RF generator or other safety-sensitive work may require a qualified local technician. Keep the equipment disconnected from power during authorized internal inspection or replacement, unless live testing is specifically required and performed by a qualified technician. Unless approved in writing before work begins, local technician labor, travel, inspection, installation and other third-party costs are not included.
Complete-machine returns or replacement
Because of international freight, customs, import restrictions and equipment design, returning or replacing the complete machine is not a standard international warranty remedy. If a confirmed covered issue remains unresolved after reasonable diagnosis and component-repair attempts, Mico Aes will review the case and propose a written solution. Any exceptional return, replacement, credit or other arrangement requires separate written agreement.
How to request support
Help us understand the issue.
Contact your Mico Aes representative or after-sales team with the available equipment and order details. The team will review the information and advise on troubleshooting, maintenance, further testing, parts or guided repair. If an issue is not covered, technical assistance and paid part or repair options may still be available.
Submit a warranty requestA request for more diagnostic evidence is not a rejection. Additional information may be needed to identify the cause and determine eligibility.
01Machine model, serial number and order or invoice details
02Documented delivery date
03What happened, when it began and any error code
04Relevant operating parameters and what occurred immediately beforehand
05Clear photos or requested diagnostic video where applicable
06Settings, cable connections, handpiece, cooling or water-system details if relevant
Depending on the issue, the team may request a continuous, unedited video showing connection and startup through the reported malfunction, component photos or test results. The team may also ask you to check power and voltage, settings, cables, handpieces, water circulation, filters, sensors, software or modules. Do not disassemble or repair the equipment without authorization.
We aim to acknowledge technical-support requests within one business day.
After sufficient diagnostic information is received, we aim to provide an initial assessment or recommended next steps.
These are targets for acknowledgement and initial assessment, not guaranteed final resolution. Timing depends on issue complexity, customer response, available evidence and parts, repair requirements, international shipping and customs processing. Straightforward issues may be addressed sooner.
Remote support options
During the supported service life, assistance may include WhatsApp, email, photos, videos, video calls, troubleshooting instructions, technical documents, maintenance guidance, repair guidance and parts-identification support. Unless on-site service is expressly agreed in writing, standard warranty support is remote and does not include local on-site technicians.
Delivery inspection
Shipping damage needs its own evidence.
Shipping damage is separate from a manufacturing defect. Inspect the package at delivery and document its condition before and during opening. Report apparent shipping damage or an incorrect shipment in writing within 7 business days.
Report within 7 business daysWritten notice with available photos, video and shipment details
01Shipping label and tracking number
02All package sides and visible damage before opening
03Original seals, straps or wire locks where applicable
04A continuous recording of the opening and unpacking process
05Machine, handpieces, accessories, packing materials and any missing or damaged item
Unboxing video distinction: A first-opening video is not mandatory for ordinary equipment warranty coverage. Without it, Mico Aes or the carrier may be unable to confirm transit damage. Reports after seven days may limit available carrier claims or shipping-damage remedies, but do not automatically cancel an applicable equipment warranty. Damage during unpacking, relocation, installation or use after confirmed delivery is not shipping damage.
Other warranty terms
Important details for every claim.
These terms explain how diagnosis, order status, data and product-specific configurations affect warranty administration.
Customer cooperation
Accurate diagnosis requires reasonable cooperation. If sufficient requested information is not provided, Mico Aes may be unable to identify the cause or confirm eligibility; processing may remain pending until the information is received.
Payment disputes
Warranty processing may be suspended while payment for the order is outstanding or a chargeback or payment dispute about the same transaction remains unresolved. Eligibility may be reviewed after the payment issue is concluded.
Photos, videos & data
Diagnostic photos, videos and order information are used for technical support, warranty administration and internal quality improvement. Customer-identifying material will not be used publicly for marketing without permission.
Maintenance & parts
Machine-specific maintenance may include cleaning, water replacement, filter service, cooling-system maintenance, handpiece care, cable and connector inspection, ventilation cleaning or treatment-head replacement. Parts availability depends on the model, component supply and product lifecycle.
OEM & private-label equipment
OEM and private-label equipment follows the terms confirmed for the applicable model and order. Unless otherwise agreed, standard coverage remains one year for the main machine, six months for reusable handpieces and accessories, and remote technical support during the supported service life.
Custom components, third-party parts, software and project-specific elements may have separate terms. Check the quotation, invoice, manual or other product-specific documentation for the terms that apply.
Quick answers
Warranty questions.
For a specific equipment issue, submit the warranty request with your machine and order details.
Does “lifetime remote support” mean lifetime free repairs?
No. It means remote assistance during the period the model remains technically supportable, subject to available documentation, compatible parts and expertise. It does not mean free parts, labor, repairs or shipping.
When does the warranty period begin?
Unless your quotation, pro forma invoice, sales contract or product-specific documentation says otherwise, coverage begins on the documented delivery date.
How quickly will my claim be assessed?
Mico Aes aims to acknowledge requests within one business day and provide an initial assessment or recommended next steps within two to three business days after receiving sufficient diagnostic information. These are targets, not a guaranteed resolution time.
Is an unboxing video required for every warranty claim?
No. An unboxing video is not mandatory for ordinary equipment warranty coverage. It can help establish whether physical damage occurred in transit. Apparent shipping damage or an incorrect shipment should be reported in writing within seven business days.
Can I return or replace the complete machine?
Complete-machine return or replacement is not a standard international warranty remedy. If a confirmed covered issue remains unresolved after reasonable diagnostic and repair attempts, Mico Aes will review the case and propose an appropriate written solution. Any exception requires a separate written agreement.
Can a customer repair the machine independently?
Do not disassemble, modify or repair equipment without authorization. High-voltage, laser, RF and other safety-sensitive work may require a qualified local technician. Third-party technician costs are not included unless approved in writing before work begins.
Need warranty support?
Send the details. We’ll review the next step.
Prepare the machine model, serial number, order details, delivery date, issue description and any error code. Add requested photos or a continuous video where applicable.
Important notice
This page describes Mico Aes’s standard warranty and after-sales process, primarily for professional and commercial equipment purchases. The applicable quotation, pro forma invoice, sales contract, product-specific terms and mandatory law may provide additional or different rights.
Consumer purchasers may have statutory rights that cannot be excluded or limited by this policy. Where mandatory local law applies, it prevails.