Aesthetic Equipment Technical Support & Troubleshooting
Reliable technical assistance throughout the service life of your Mico Aes equipment.
From machine setup and operation questions to troubleshooting, maintenance, fault diagnosis, and replacement-part support, our technical team provides remote assistance to help customers keep their equipment operating properly.
Global Technical Support for Mico Aes Equipment
Professional aesthetic equipment is a long-term investment, and reliable after-sales support matters just as much as the machine itself.
Mico Aes provides technical support for supported equipment supplied directly by Mico Aes, assisting customers with installation, operation, troubleshooting, maintenance, warranty diagnosis, and replacement parts.
Because we serve customers internationally, most technical support is provided remotely through photos, videos, messaging, email, and video calls where appropriate.
Our goal is to identify the issue efficiently, guide the customer through the appropriate diagnostic process, and determine the most practical solution.
How We Support You
Installation & Setup
Need help getting your machine ready for operation?
Depending on the equipment, our team can assist with:
- Initial machine setup
- Power and connection requirements
- Handpiece installation
- Applicator connections
- Water filling and circulation
- Accessory installation
- System startup
- Interface setup
- Basic function checks
- Pre-operation inspection
Product-specific installation instructions and user manuals are available for supported equipment.
Machine Operation Support
If you have questions about how to operate your equipment, our team can assist with applicable:
- User interface
- Treatment modes
- Handpiece functions
- Parameter controls
- Machine settings
- System functions
- Startup and shutdown
- Cleaning
- Routine operation
- Treatment accessories
For more comprehensive operator education:
Troubleshooting & Fault Diagnosis
If your machine is not operating as expected, our technical team can help identify the cause.
Depending on the equipment and reported issue, troubleshooting may involve checking:
- Error codes
- Power supply
- System settings
- Handpiece connections
- Applicator connections
- Water circulation
- Water-flow sensors
- Cooling systems
- Temperature sensors
- Filters
- Cables and connectors
- Treatment heads
- Software or interface
- Internal components where appropriate
Accurate diagnosis is important before replacing parts.
For this reason, our technicians may ask customers to perform specific tests and provide photos or short videos showing the machine’s behavior.
How Our Technical Support Process Works
01 — Submit Your Support Request
Tell us what is happening with your equipment.
Please provide:
- Machine model
- Serial number
- Order ID, if available
- Date of purchase
- Description of the issue
- Error code, if applicable
02 — Upload Photos or Video
Visual information can significantly improve remote diagnosis.
Depending on the issue, we may ask for a short video or photos showing:
- Complete machine
- Display
- Error message
- Handpiece or applicator
- Connections
- Water circulation
- Cooling system
- Machine startup
- The specific malfunction
Please show the issue as clearly as possible.
03 — Technical Assessment
Our technical team reviews the information and determines the appropriate diagnostic steps.
We may ask you to perform specific checks to help isolate the cause.
04 — Guided Troubleshooting
Depending on the issue, our technicians may provide:
- Step-by-step instructions
- Photos
- Diagrams
- Reference videos
- Settings guidance
- Component inspection instructions
- Video-call assistance where appropriate
05 — Determine the Solution
After diagnosis, the recommended solution may include:
- Operating adjustment
- System reset or configuration
- Maintenance procedure
- Connection correction
- Component inspection
- Replacement part
- Guided repair
- Warranty solution where applicable
06 — Follow-Up
Our support team will continue to assist with the applicable troubleshooting or repair process and help confirm whether the reported issue has been resolved.
Remote Video Diagnosis
Some technical issues are easier to diagnose visually than through text.
Where appropriate, our support team may use video communication to:
- Observe machine operation
- Review error messages
- Check connections
- Examine water circulation
- Inspect handpieces
- Guide diagnostic tests
- Demonstrate maintenance procedures
- Assist with replacement-part identification
This allows many issues to be assessed without immediately returning the machine or arranging physical service.
Maintenance Support
Proper maintenance helps support reliable equipment operation and can prevent avoidable technical problems.
Depending on the machine, maintenance guidance may cover:
- Machine cleaning
- Handpiece cleaning
- Water replacement
- Water-quality requirements
- Filter inspection
- Filter replacement
- Cooling-system maintenance
- Ventilation cleaning
- Connector inspection
- Applicator care
- Treatment-head maintenance
- Consumable replacement
- Routine system checks
Maintenance requirements vary by equipment technology.
Always follow the applicable user manual and product-specific maintenance instructions.
Spare Parts & Repair Support
If technical diagnosis identifies a defective component, Mico Aes can assist with replacement-part identification and repair guidance.
Depending on the machine, replacement components may include:
- Handpieces
- Treatment applicators
- Pumps
- Power supplies
- Control boards
- Displays
- Sensors
- Fans
- Connectors
- Cables
- Footswitches
- Filters
- Other machine-specific components
Where component replacement is appropriate, we can provide applicable installation guidance.
Some replacement procedures are straightforward, while others may require appropriate technical experience or professional service.
Customers should follow the instructions provided by the Mico Aes technical team and should not disassemble or modify equipment without authorization.
Warranty Technical Support
If a technical issue occurs during the applicable warranty period, our technical team will first diagnose the reported problem and determine whether it qualifies for warranty coverage.
Standard Mico Aes warranty coverage includes:
1 Year
Main Machine Limited Warranty
6 Months
Handpieces & Accessories Limited Warranty
Lifetime
Remote Technical Support
For an approved warranty claim, eligible replacement parts are provided according to the applicable warranty terms.
During the first three months after delivery, Mico Aes also covers standard shipping for approved warranty replacement parts.
After the first three months, replacement-part shipping is generally paid by the buyer.
Lifetime Remote Technical Support
Our technical relationship with customers does not end when the warranty expires.
Mico Aes provides lifetime remote technical support for supported equipment supplied by Mico Aes.
After warranty expiration, we can continue to assist with:
- Machine operation
- Fault diagnosis
- Troubleshooting
- Error codes
- Maintenance
- Repair guidance
- Replacement-part identification
- Component replacement guidance
- Consumables and parts availability
After the applicable warranty expires, replacement parts are generally supplied at material cost, subject to availability, with shipping paid by the buyer.
Lifetime technical support does not mean lifetime free warranty, parts, repairs, labor, or shipping.
Technical Documentation & Support Resources
Customers may receive access to product-specific technical and operating resources according to the equipment purchased.
Available resources may include:
- User Manuals
- Machine specifications, installation, operation, safety, and maintenance information.
- Operator SOPs
- Structured operating procedures for applicable equipment.
- Troubleshooting Guides
- Guidance for common machine alerts, errors, and operating issues.
- Maintenance Guides
- Routine cleaning, inspection, and equipment-care information.
- Training Videos
- Setup, operation, treatment, maintenance, and troubleshooting documents for selected equipment.
- Applicable diagrams or reference materials for troubleshooting and component identification.
- Treatment Resources
- Available treatment protocols, parameter references, contraindications, safety information, and related operator materials.
Support by Equipment Technology
Our technical team supports a broad range of Mico Aes professional aesthetic equipment.
Diode Laser Hair Removal
Support may include:
- Water-flow issues
- Cooling
- Handpiece operation
- Laser output
- Error codes
- Filters
- Water-system maintenance
- Screen and software
- Replacement components
HIFU
Support may include:
- Cartridge recognition
- Shot delivery
- Handpiece communication
- Treatment-head issues
- System settings
- Error diagnosis
RF Microneedling
Support may include:
- Handpiece recognition
- Tip installation
- Needle operation
- RF output
- Motor functions
- System settings
- Error diagnosis
HIFEM / EMS
Support may include:
- Applicator recognition
- Applicator output
- RF functions where applicable
- Temperature-related functions
- Connections
- System operation
Pico & CO₂ Laser
Support may include applicable:
- Laser output
- Handpiece functions
- Optical components
- Cooling
- Water circulation
- System settings
- Error diagnosis
- Facial & Body Systems
- Support may include:
- Handpiece operation
- Pumps
Vacuum RF
- Cooling
- Water systems
- Connections
- Consumables
- System functions
Technical Support Response Time
We aim to acknowledge and begin reviewing technical support requests as quickly as reasonably possible.
Response and diagnosis time depends on:
- Nature of the issue
- Complexity of the machine
- Information provided
- Availability of photos or videos
- Customer response time
- Whether additional diagnostic tests are required
- For standard cases, our goal is to provide an initial technical assessment or recommended next steps within 5 business days after receiving sufficient diagnostic information.
- Many straightforward issues may be addressed sooner.
- If replacement parts, physical repair, international shipping, or customs processing are required, final resolution will naturally take longer.
- The 5-business-day target therefore applies to the initial technical assessment and recommended next steps, not a guaranteed complete repair time.
Support for International Customers
Mico Aes provides remote online technical assistance to customers in international markets.
Our remote support model may include:
- Photos & Videos
- Video Calls
- Technical Documents
- Troubleshooting Instructions
- Replacement-Part Support
Unless on-site technical service has been specifically agreed in writing for an order, local on-site technician service is not included as part of standard technical support.
Who Is Eligible for Mico Aes Technical Support?
Technical support, training resources, warranty assistance, and product-specific documentation are provided for equipment purchased directly from Mico Aes or an authorized Mico Aes sales channel, subject to the applicable sales and warranty terms.
If you purchased equipment from another seller and are unsure whether it is supported by Mico Aes, please provide:
- Machine model
- Serial number
- Seller information
- Purchase information
- Our team can check whether support is available.
Frequently Asked Questions
- How do I get technical support for my machine?
- Submit a support request with your machine model, serial number, description of the issue, and any applicable error code.
- Photos or a short video showing the problem are strongly recommended.
- Why do you need a video?
- Many technical issues can be identified much more accurately by seeing how the machine behaves.
- A short video can help our technicians identify the affected system and avoid unnecessary replacement of components.
- Can you diagnose my machine remotely?
- Many operating and technical issues can be diagnosed remotely using photos, videos, diagnostic tests, and video communication where appropriate.
- Some issues may require component replacement or physical repair.
- Do I need to return my machine to China?
- Not necessarily.
- Remote diagnosis is normally performed first. Many issues can be resolved through troubleshooting, adjustment, maintenance, or replacement of an individual component.
- If another solution is required, our technical team will advise you after diagnosis.
- Do you provide replacement parts?
- Yes. Replacement-part support is available for supported equipment, subject to component availability and applicable warranty terms.
- Are replacement parts free?
- For approved warranty claims, eligible parts are provided according to the applicable warranty policy.
- After the warranty period, parts are generally supplied at material cost, with shipping paid by the buyer.
- Do you provide technical support after the warranty expires?
- Yes.
- Lifetime remote technical support remains available for supported Mico Aes equipment after the warranty expires.
- Can you provide a video call with a technician?
- Video-call assistance may be arranged where appropriate for the issue and support process.
- Do you have local technicians in the United States?
- Standard technical support is primarily provided remotely. Local on-site service should not be assumed unless it has been specifically agreed in writing for the applicable order.
Get Technical Support
To help us diagnose your issue efficiently, please provide as much information as possible.
When contacting us, please include your machine model, serial number, and a short video of the issue whenever possible.
This helps our technical team begin diagnosis more efficiently.
Contact us by Email or Whatsapp
Email: [email protected] Whatsapp: +8618506287248
Need Technical Support?
To help our technical team diagnose your issue efficiently, please submit a support request with your machine model, serial number, issue description, and photos or video where applicable.