Installation & setup
Get the machine ready for stable operation.
- Power and connection checks
- Handpiece and applicator installation
- Water filling, circulation and startup
Aesthetic equipment technical support
Technical Support That Keeps Your Equipment Performing.
From installation and operation questions to troubleshooting, maintenance and replacement parts, Mico Aes provides remote technical guidance for supported equipment.
Remote-first assistance for equipment supplied by Mico Aes or an authorized sales channel.
01
Remote diagnosisPhotos, videos and guided checks
02
Product resourcesManuals, SOPs and technical guides
03
Parts guidanceIdentification and replacement support
04
International assistanceEmail, WhatsApp and online support
Support scope
Help throughout your equipment’s working life.
Tell us what is happening, share the right details, and our team will guide you through the next practical step.
Machine operation
Understand the interface, functions and applicable settings.
- Treatment modes and controls
- System settings and accessories
- Cleaning and routine operation
Fault diagnosis
Identify the likely cause before changing a component.
- Error codes and display messages
- Connections, sensors and cooling
- Photos, video and guided checks
Maintenance guidance
Care for your equipment with product-specific guidance.
- Cleaning and water replacement
- Filters, ventilation and connectors
- Applicator and treatment-head care
Spare parts & repair
Get compatibility guidance for supported components.
- Handpieces, pumps and power supplies
- Displays, boards, sensors and cables
- Replacement and repair instructions
Warranty assistance
Diagnosis helps determine the applicable warranty path.
- Warranty eligibility review
- Approved replacement-part support
- Post-warranty technical guidance
A clear support process
From reported issue to practical next step.
Complete information helps us reduce back-and-forth and understand the issue before recommending parts.
Submit the issue
Send the model, serial number, order information and a clear description.
Share evidence
Add error-code photos, machine images or a short video whenever possible.
Technical assessment
Our team reviews the information and may request specific diagnostic checks.
Guided solution
Receive operating adjustments, maintenance steps, parts guidance or warranty direction.
Please do not open or modify the machine unless our technical team instructs you to do so.
Technology support
Support organized around your equipment.
The exact checks depend on the model, configuration and symptoms reported.
Diode Laser
Cooling, water flow, handpiece operation and laser-system checks.
HIFU
Cartridge recognition, shot delivery, handpiece communication and settings.
RF Microneedling
Tip installation, needle operation, RF output and motor functions.
HIFEM / EMS
Applicator recognition, output, temperature-related functions and connections.
Pico & CO₂ Laser
Laser output, handpiece functions, optical components, cooling and circulation.
Facial & Body Systems
Pumps, applicators, consumables, connections and system operation.
Warranty & after-sales
Support continues after delivery.
Warranty coverage and technical support are handled according to the product, purchase channel and applicable sales terms.
View full warranty policyMain machine
Limited warranty according to the applicable product terms.
Handpieces & accessories
Coverage follows the applicable terms for each product.
Remote support
Remote guidance for supported Mico Aes equipment.
For approved warranty replacement parts, standard shipping is covered during the first three months after delivery. After that period, replacement-part shipping is generally paid by the buyer. Lifetime remote support does not mean lifetime free parts, repairs, labor or shipping. Read the full policy →
Before you contact us
Give us the details needed to diagnose faster.
A complete support request helps the team identify the right diagnostic path and reduces unnecessary replacement-part recommendations.
Submit a Technical RequestMachine modelInclude the exact model name and configuration.
Serial number and order informationAdd the serial number, order ID or purchase date if available.
Issue description and error codeExplain what happened, when it started and what the display shows.
Photos or a short videoShow the full machine, connections, screen and specific malfunction.
Resources
Find the right support path.
Use the resource that matches your immediate need.
01 / Documents
Manuals & downloads
Product-specific manuals, SOPs, maintenance and reference materials.
Explore resources → 02 / EducationTraining materials
Setup, operation, treatment, maintenance and troubleshooting resources.
View training → 03 / PolicyWarranty policy
Review warranty coverage, eligibility and replacement-part terms.
Read policy → 04 / ServiceParts & repair
Request component identification, repair guidance or parts support.
Request support →Support eligibility: Technical support, warranty assistance and product-specific resources are available for equipment purchased directly from Mico Aes or an authorized Mico Aes sales channel, subject to applicable terms. If you are unsure, send us the machine model, serial number, seller and purchase information so our team can check.
Check support availabilityTechnical support FAQ
Questions before submitting a request?
Who is eligible for Mico Aes technical support?
Support, warranty assistance and product-specific resources are provided for equipment purchased directly from Mico Aes or an authorized Mico Aes sales channel, subject to applicable terms.
Can you diagnose my machine remotely?
Many operating and technical issues can be assessed remotely using photos, videos, diagnostic checks, documents and video communication where appropriate.
Do I need to return the machine to China?
Not necessarily. Remote diagnosis is normally performed first. Many issues can be addressed through adjustment, maintenance or replacement of an individual component.
Are replacement parts free?
Eligible parts for approved warranty claims are handled according to the applicable warranty policy. After warranty expiration, parts are generally supplied at material cost, with shipping paid by the buyer.
How quickly will I receive a response?
For standard cases, our goal is an initial technical assessment or recommended next steps within five business days after receiving sufficient diagnostic information. This is not a guaranteed complete repair time.
Is local on-site service included?
Standard international support is primarily remote. Local on-site service should not be assumed unless it has been specifically agreed in writing for the applicable order.
Need technical help?
Let us start with the right diagnosis.
Send your machine model, serial number, issue description and supporting photos or video whenever possible.
Email [email protected]WhatsApp +86 185 0628 7248
The five-business-day target applies to the initial assessment after sufficient diagnostic information is received.
Or please fill in the blanks below to get technical support, we will get back to you in hours.