Mico Aes global logistics

Shipping & Delivery

International shipping for professional aesthetic equipment, accessories, and replacement parts. With more than 12 years of import and export experience and shipments to customers in 125+ countries and regions, our team assists with preparation, inspection, export packaging, transportation, tracking, and available shipping documents.

For eligible U.S. orders, free standard shipping may be available. Shipping method, cost, customs arrangements, and timing depend on the equipment and destination.

Get a shipping quote Check free U.S. shipping
Equipment preparation and inspection Express, air, and sea options
Plan your delivery

Estimated preparation and shipping times

Professional equipment is prepared before it is dispatched. The transit estimates below begin after handover to the carrier or logistics provider.

5–10 daysStandard preparation

Business days after payment and order confirmation.

6–9 daysExpress transit

Business days after dispatch by DHL, FedEx, or UPS.

12–15 daysDDP Air transit

Business days after dispatch, when available and confirmed.

20–60+ daysSea freight transit

Estimated range; destination and inland transport affect timing.

Estimated total delivery time = preparation time + transit time. A quoted Express transit time of 6–9 business days is measured after dispatch, not from the payment date. Estimates are not guaranteed arrival dates and may be affected by customs processing, carrier operations, destination conditions, holidays, weather, or other international transport circumstances.
Eligible orders to the United States

Free standard shipping may be available

Mico Aes offers free standard shipping on eligible aesthetic equipment to eligible delivery addresses in the United States. Eligibility is confirmed for the specific order before purchase.

Before dispatch, preparation may include voltage and plug configuration, software or language settings, handpiece and accessory configuration, quality inspection, functional testing, final appearance inspection, and secure export packaging.

Machine modelConfigurationQuantity Package size & weightDelivery ZIP codeShipping requirements
Please provide your machine model and U.S. ZIP code. Our team will confirm the available method, free-shipping eligibility, and estimated delivery schedule before ordering. When free U.S. shipping is specifically stated in the quotation or Proforma Invoice, there is no separate charge for the agreed standard transportation service.
International destinations

Worldwide shipping options

Mico Aes ships professional aesthetic equipment to supported markets around the world. Availability, method, cost, and customs arrangements depend on the destination, equipment, and local import requirements.

United States
Canada
United Kingdom
European Union
Australia
New Zealand
United Arab Emirates
Japan
South Korea
Southeast Asia
Mexico
Latin America
Middle East
Other supported destinations
To check available options, provide your country, city, postal code, and machine model.
From order to delivery

How our shipping process works

The exact steps vary by machine and shipping arrangement. Standard orders are generally prepared within approximately 5–10 business days after payment and order confirmation; in-stock equipment may be ready sooner.

STEP 01

Order confirmation

We verify the equipment configuration and delivery information. Please review the order and address carefully before shipment.

  • Model, handpieces, accessories, and quantity
  • Voltage, plug type, and software language
  • Logo or OEM requirements
  • Recipient name, address, and contact number
STEP 02

Machine preparation

Preparation may include equipment configuration, accessory preparation, inspection, testing, and packaging. Customized, OEM, bulk, made-to-order, or special-configuration orders may need more time.

If a longer lead time applies, it may be confirmed separately in the quotation, Proforma Invoice, order confirmation, or other written communication.
STEP 03

Quality inspection & testing

Applicable equipment undergoes quality inspection and functional testing before shipment.

  • Power-on and user-interface checks
  • Handpiece or applicator checks
  • Cooling and water-circulation checks
  • Energy/output, accessories, appearance, and final function

Pre-shipment testing photos or videos may be available for applicable equipment.

View quality control
STEP 04

Professional export packaging

After inspection and testing, equipment is securely packed for international transport. Packaging depends on machine size, weight, and shipping method.

  • Protective wrapping and shock-absorbing foam
  • Reinforced cartons
  • Metal-and-wood protective cases or flight cases
  • Separate handpiece protection and accessory compartments
STEP 05

International shipment

The shipment is handed to the selected carrier or logistics provider after preparation, inspection, and packaging.

  • DHL, FedEx, or UPS
  • Air-freight or sea-freight providers
  • Local delivery partners
  • Specialized logistics providers

The method is selected according to agreed terms, destination, machine size, route, and delivery requirements.

STEP 06

Tracking & delivery

Tracking or shipment-reference information is provided after dispatch once it is available from the carrier or logistics provider.

  • Courier tracking number
  • Freight reference number
  • Logistics status updates
  • Local delivery tracking, where available

Updates for DDP, air freight, sea freight, or multi-carrier delivery may differ from standard courier tracking.

Choose a suitable route

Shipping methods

The available option depends on the product, destination, shipment size, route, and agreed delivery terms. Customs responsibility and transit time should be confirmed in the quotation or Proforma Invoice.

Express shipping
DHL / FedEx / UPS

6–9 business days after dispatch

Express is a standard option for many professional aesthetic machines, accessories, consumables, and replacement parts.

  • Fast international transportation
  • Door-to-door delivery in many destinations
  • Online carrier tracking
  • Suitable for many machines, accessories, and replacement parts
Customs: Unless DDP or duty-inclusive shipping is specifically confirmed in writing, Express shipments are non-DDP. The buyer or recipient handles import procedures and pays applicable duties, taxes, customs clearance, brokerage, and destination charges.

DDP Air Delivery

12–15 business days after dispatch

Available for selected products and destinations. DDP must be specifically confirmed before shipment in the quotation, Proforma Invoice, or order confirmation.

  • International transportation
  • Customs clearance
  • Applicable import duties and taxes covered by the confirmed DDP service
  • Final delivery according to the agreed shipping arrangement
When confirmed: The customer will normally not be asked to pay additional import duties or customs clearance charges on delivery. If DDP is not stated in writing, do not assume that duties, taxes, or clearance are included.

Air freight

Quoted separately

Conventional air freight may be available for larger equipment or multi-machine orders.

  • Airport-to-airport
  • Airport-to-door
  • Door-to-door where available
Air freight is not automatically DDP. Transit time, customs responsibility, duties, and final delivery arrangements are confirmed separately according to the quotation or Proforma Invoice.

Sea freight

Approximately 20–60+ days

Sea freight may suit large machines, multiple-unit or distributor orders, bulk shipments, and large-volume OEM orders.

The estimate depends on destination, sailing schedule, port processing, customs clearance, and inland transportation. Customs arrangements and applicable duties are confirmed according to the agreed shipping terms.

Import arrangements

Customs duties, taxes & import clearance

The written shipping terms in your quotation, Proforma Invoice, or order confirmation determine whether the shipment is DDP or non-DDP.

Standard Express shipments

Unless otherwise specifically agreed in writing, DHL, FedEx, UPS, and similar international Express shipments are non-DDP.

  • Cooperate with the carrier and customs authorities
  • Provide information or documents required for clearance
  • Complete applicable import procedures
  • Pay applicable duties, taxes, clearance, brokerage, and destination charges
  • Complete other local import requirements where applicable

Commercial documents

Mico Aes will provide available commercial shipping documents to assist with customs clearance. These may include:

  • Commercial Invoice
  • Packing List
  • Product information
  • Shipping information
  • Other applicable commercial documents

Confirmed DDP shipments

When DDP Air Delivery is specifically confirmed in writing, customs clearance and applicable import duties or taxes covered by the agreed DDP service are included.

If DDP is not stated in the quotation, Proforma Invoice, or order confirmation, assume it is not included.
For non-DDP shipments, respond promptly to the carrier, customs broker, or customs authority. If required information, import procedures, duties, taxes, carrier requests, or delivery acceptance are not completed, a shipment may be delayed, held, returned, or otherwise handled by the carrier. Resulting return, storage, customs, handling, re-delivery, or other logistics costs may be deducted from an applicable refund or otherwise charged to the buyer, subject to applicable law and the Returns & Refunds Policy.
Before dispatch

Shipping address requirements

Provide a complete and accurate physical delivery address and contact details so the carrier can arrange delivery.

Recipient full name
Business company or clinic name, if applicable
Street full street address
Locality city
Region state or province
Postal details ZIP / postal code and country
Telephone phone or WhatsApp
Email recipient email address
Professional aesthetic machines generally cannot be delivered to P.O. Boxes.
After delivery

Receiving your equipment

Inspect the shipment promptly when it arrives. Keep the original packaging until the equipment has been inspected and initial setup is complete.

1. Check the outer package

Before opening, look for visible damage, crushing, punctures, water damage, missing packages, or other abnormalities.

2. Check the contents

After opening, confirm the machine model and appearance, handpieces, applicators, accessories, quantity, and included components.

3. Keep the packaging

Retain cartons, cases, foam, labels, and other original packing until inspection and initial setup are complete.

If something goes wrong

Shipment damage, delays, and delivery questions

Contact Mico Aes promptly when you notice damage, missing packages, or a tracking issue. Keep the order and tracking information available.

What if my shipment arrives damaged?

If you find shipping damage:

  1. Take photos and video. Document the outer packaging, shipping label, protective packaging, machine, and affected components.
  2. Keep all packaging. Do not discard cartons, cases, foam, labels, or other packaging until the issue has been reviewed.
  3. Contact Mico Aes promptly. Provide your order ID, tracking number, photos, video, and a description of the damage.
  4. Follow the claim procedure. We will assist with available order and shipping documents needed for the carrier or freight investigation.

Lost or missing shipments

If tracking indicates a shipment may be lost in transit, contact Mico Aes promptly. We will work with the relevant logistics provider to request an investigation.

The investigation and available resolution depend on the carrier, tracking history, delivery evidence, insurance arrangement, shipping terms, and circumstances of the shipment.

Tracking says delivered, but I cannot find it

If tracking shows Delivered but you cannot locate the shipment:

  1. Check the complete delivery location.
  2. Ask reception, front desk, security, employees, colleagues, or household members.
  3. Check authorized receiving areas and review available Proof of Delivery.
  4. Contact the carrier, then contact Mico Aes with the tracking information.

For high-value equipment, we strongly recommend having a responsible person available to receive the shipment. A signature may be required for selected shipments.

Refused or unclaimed shipments

If a shipment is refused, unclaimed, or cannot be delivered because required customs or delivery procedures are not completed, additional costs may arise.

  • Original and return shipping
  • Customs charges and import duties
  • Storage and carrier handling fees
  • Re-delivery fees

Any applicable refund is assessed after the shipment is returned and actual logistics, customs, storage, and related costs are confirmed, subject to applicable law and the Returns & Refunds Policy.

View Returns & Refunds Policy
For distributors and larger orders

Distributor, bulk & OEM shipping

For distributors, wholesalers, clinic groups, OEM customers, and multi-machine orders, logistics options can be arranged according to order size and destination.

Express shippingConsolidated air freight DDP Air where availableAir cargo Sea freightCustomer-nominated forwarder
Quick answers

Shipping FAQs

How long does equipment preparation take?

Standard professional aesthetic equipment is generally prepared within approximately 5–10 business days after payment and order confirmation. Certain in-stock equipment may be ready sooner. Customized, OEM, bulk, made-to-order, or special-configuration orders may require additional preparation time.

How long does Express delivery take?

DHL, FedEx, or UPS Express normally takes approximately 6–9 business days after dispatch.

How long does DDP Air Delivery take?

DDP Air Delivery normally takes approximately 12–15 business days after dispatch, when available and specifically confirmed.

Does Express shipping include customs duties and taxes?

Normally, no. Unless DDP or duty-inclusive delivery is specifically confirmed in writing, the recipient is responsible for applicable customs clearance, import duties, taxes, and destination charges.

Does DDP Air Delivery include customs clearance and duties?

Yes, when DDP Air Delivery is specifically confirmed in writing. The agreed service includes customs clearance and applicable import duties or taxes covered by the confirmed DDP arrangement.

Does Free U.S. Shipping include customs duties?

Not necessarily. Free shipping normally refers to the agreed transportation cost. Duties and customs clearance are included only when DDP or another duty-inclusive arrangement is specifically confirmed.

Will I receive tracking information?

Yes. Tracking or shipment-reference information is provided after dispatch once it becomes available from the carrier or logistics provider.

Can I use my own freight forwarder?

Yes, where applicable. Customer-nominated freight forwarders may be accepted, particularly for distributor, wholesale, and bulk orders.

What happens if customs contacts me?

For standard non-DDP shipments, cooperate with the carrier or customs authority and complete the required import procedures. Contact Mico Aes if commercial shipping documents are needed; we will provide available supporting documents.

Can you provide DDP shipping?

DDP Air Delivery may be available for selected products and destinations. Contact us with the machine model and complete delivery address for confirmation.

Get a shipping quote

Share your machine and delivery details.

We’ll confirm the available shipping method, estimated delivery time, shipping cost, and applicable customs arrangement. There is no obligation; availability and final costs are confirmed before your order is finalized.

Information to provide
  • Machine / Model
  • Quantity
  • Country
  • City
  • State / Province
  • ZIP / Postal Code
  • Company / Clinic
  • Email
  • Phone / WhatsApp
  • Preferred Shipping Method
  • Additional Requirements

Get a Shipping Quote

Tell us which equipment you need and where it will be delivered. We’ll confirm the available shipping method, estimated delivery time, shipping cost, and applicable customs arrangement.

No obligation. Shipping availability and final costs will be confirmed before your order is finalized.

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