Change-of-mind return option
Subject to condition, eligibility and prior written authorization.
Mico Aes customer policy
Returns, refunds & order cancellation policy.
Review the return option, delivery inspection period, order cancellation terms, return costs and refund process for professional aesthetic equipment.
This policy is primarily intended for professional and commercial purchases. Mandatory consumer rights under applicable law are not excluded or limited.
Purchase with confidence
Clear steps before and after delivery.
Each type of request is reviewed under the terms that apply to the order and the reported issue.
Delivery inspection period
For apparent delivery issues from the documented delivery date.
Main machine warranty
Limited coverage for eligible defects in normal intended use.
Reusable accessories
Limited coverage for eligible reusable handpieces and accessories.
During supported service life
Subject to technical documentation, compatible parts and expertise.
Pre-shipment checks: Every Mico Aes professional aesthetic machine is carefully inspected and tested before shipment.
These return, delivery inspection, warranty and technical support policies are designed to explain the available procedures before and after equipment arrives.
30-day change-of-mind option
Check the return conditions first.
A change-of-mind return may be requested within 30 calendar days of the documented delivery date, subject to the eligibility and inspection requirements below.
Eligibility checklist
To qualify for the standard change-of-mind return option:
- Submit the return request within 30 calendar days of documented delivery.
- Return the equipment in original condition, suitable for resale as new.
- Include the machine, handpieces, accessories, cables, manuals, protective materials and all included items.
- Equipment must not show material treatment use, wear, damage, contamination or improper handling.
- Sealed consumables and treatment items must remain unopened where applicable.
- Equipment must not have been modified, altered or repaired without authorization.
- Equipment must not be customized, OEM, Private Label, special-order or specially configured.
- Obtain written authorization from Mico Aes before shipment.
Opening the outer carton is allowed for inspection.
Opening the outer shipping carton or transportation packaging solely to inspect the shipment does not automatically disqualify the equipment from the 30-day option.
Return eligibility is confirmed after inspection.
Mico Aes reviews the equipment, accessories, packaging and included items after the returned equipment has been received.
Technical issues follow a separate process.
A technical problem or verified product defect is handled under the Technical Support and Warranty Policy, not as a standard change-of-mind return.
Equipment showing treatment use, material wear, damage, contamination, missing items, altered configuration or other conditions that prevent reasonable resale as new may not qualify for a change-of-mind return.
Change-of-mind return costs
Understand the deductions before returning.
These cost terms apply to an approved change-of-mind return. The final refund is confirmed after the equipment has been received and inspected.
Return shipping & freight
The customer arranges and pays all return shipping and freight costs using the address and instructions authorized by Mico Aes. Mico Aes is not responsible for loss or damage during customer-arranged return transit; a trackable and appropriately insured shipping service is recommended. Arrange the shipment to avoid additional customs, tax or logistics charges being billed to Mico Aes.
Duties, taxes & clearance
The customer pays return duties, import taxes, brokerage, clearance and other return-related charges. If Mico Aes must pay to receive or clear the shipment, that amount may be deducted from the approved refund.
Original shipping is non-refundable
Original shipping, freight or delivery costs are non-refundable. If included in the purchase price, the actual outbound cost incurred by Mico Aes may be deducted.
20% return fee
The fee is calculated on the eligible equipment purchase price, excluding separately charged shipping, duties, taxes and other logistics charges.
Refund calculation
Eligible equipment purchase price, less applicable deductions.
The amount is finalized after receipt and inspection.
Eligible Equipment Purchase PriceStarting amount
20% Restocking, Inspection & Administrative Fee−
Original shipping / freight / delivery cost−
Return duties, taxes, brokerage or clearance paid by Mico Aes−
Applicable costs for missing items, damage or unmet return conditions−
The customer separately pays for shipping the equipment back to the authorized return location.
The 20% Restocking, Inspection & Administrative Fee covers return administration, receiving, handling, inspection, testing where appropriate, repackaging, inventory processing and the commercial impact of processing a returned professional equipment order.
These deductions apply to change-of-mind returns. Verified product defects, incorrect shipments and covered delivery issues are handled separately under the applicable Warranty Policy or Shipping & Delivery Policy.
Delivery inspection
Report apparent delivery issues within 7 business days.
The 7-business-day period starts from the documented delivery date and covers apparent shipping damage, missing or incorrect items, and other obvious delivery-related issues.
Inspect the shipment promptly.
Contact Mico Aes within the inspection period if you find an obvious issue.
7 business daysFrom the documented delivery date
The inspection period does not cancel or shorten your applicable product warranty. Eligible product defects discovered later remain subject to the Warranty Policy.
01Visible shipping damage
02Missing machine, handpiece or accessory
03Incorrect equipment or configuration
04Physical damage
05Apparent malfunction during initial setup
06Other obvious delivery-related issues
Please provide, where applicable
- Order or Invoice Number
- Machine model
- Serial number
- Documented delivery date
- Tracking number
- Issue description
- Clear photos
- Video showing the issue
- Packaging photos or video for transit damage
Keep the original packaging.
If visible transportation damage is involved, retain the original packaging while the issue is being reviewed. Where possible, document the package and equipment during the first opening.
Carrier investigation may be available.
Depending on the shipping arrangement, Mico Aes may assist with an investigation involving the carrier, freight forwarder or logistics provider.
Shipping damage & unboxing
Document transit damage separately from a product defect.
Keep the original packaging while the issue is under review. Contact Mico Aes within 7 business days of documented delivery if the equipment arrives with visible shipping damage.
Photos or video can show
- Shipping label and tracking number
- Outer packaging and visible damage
- Original seals, straps or protective materials
- Internal protective packaging
- Machine, handpieces and accessories
- Affected or damaged areas
About the unboxing video
A continuous first-opening video can help determine whether physical damage occurred during transportation.
An unboxing video is helpful, but its absence does not automatically cancel the applicable equipment warranty. Depending on the shipping arrangement, Mico Aes may assist with a carrier, freight-forwarder or logistics-provider investigation.
View shipping & delivery policyMissing or incorrect items
Compare the shipment with your confirmed order.
If an item is missing, incorrect or configured incorrectly, contact Mico Aes within 7 business days of the documented delivery date. We will review the information against the confirmed order and shipping records and provide next steps.
Report a delivery issueInclude the following
- Order / Invoice Number
- Photos of all items received
- Photos of the packaging
- Packing list where applicable
- Description of the missing or incorrect item
Technical support & warranty
Start with diagnosis if the machine has a technical problem.
A technical problem does not automatically mean the complete machine needs to be returned. Contact Mico Aes Technical Support first, and do not return a machine or component without prior written authorization.
Information the technical team may request
- Machine model and serial number
- Photos or videos
- Error messages or codes
- Operating parameters and machine settings
- Cable and handpiece connections
- Cooling or water-circulation details where applicable
- Diagnostic test results
- Photos or videos of specific components
Remote video troubleshooting may also be arranged where appropriate.
Possible next steps, depending on diagnosis and coverage
- Operating guidance
- Parameter or system adjustment
- Troubleshooting assistance
- Software or setting guidance
- Maintenance guidance
- Affected-component identification
- Eligible replacement parts
- Guided component replacement or repair
- Functional verification
- An authorized return or other written solution where appropriate after reasonable diagnostic and repair options have been evaluated
From the documented delivery date for eligible materials, manufacturing or workmanship defects during normal intended use.
For eligible manufacturing defects during normal intended use. Consumables, disposable items, normal-wear components and components at treatment life are excluded unless expressly stated.
“Lifetime” support is available while the model remains technically supportable, subject to technical documentation, compatible parts and expertise.
Remote support is not a lifetime free warranty.
It does not mean free replacement parts, labor, repairs or shipping. Eligible replacement parts and shipping follow the applicable Warranty Policy; shipping responsibility may vary with the reporting date and warranty period.
For full coverage, exclusions, replacement-part shipping terms and support procedures, see the Warranty Policy.
Change-of-mind exclusions
Products that are not eligible for standard returns.
Unless Mico Aes expressly authorizes otherwise in writing, these items are not eligible for a standard change-of-mind return.
- Equipment showing material signs of treatment use
- Equipment no longer suitable for resale as new
- Equipment with material wear, damage, contamination or improper handling
- Equipment missing machines, handpieces, accessories, cables, manuals or other included items
- Customized equipment
- OEM / Private Label equipment
- Special-order equipment
- Specially configured equipment
- Opened or used treatment consumables
- Disposable treatment items
- Products modified or repaired without authorization
- Products with removed, altered or mismatched serial numbers
Verified product defect
Handled under the applicable Warranty Policy and not treated as a standard change-of-mind return.
Expected results
Dissatisfaction with expected treatment or business results does not by itself establish that equipment is defective. A reported failure to perform documented functions remains eligible for technical assessment.
Order cancellation
Cancellation depends on shipment and order status.
Contact Mico Aes as soon as possible if you need to cancel an order.
Before shipment
Cancellation of standard equipment that has not shipped may be possible depending on its current processing status.
If production, preparation, procurement, payment processing or other order-specific work has occurred, applicable non-recoverable costs may be deducted where permitted and disclosed.
Customized & OEM orders
Customized, OEM, Private Label or specially configured orders may have different cancellation terms. Custom work may include:
- Custom logos, housing, colors or packaging
- Customized software, interface or languages
- Special hardware configurations
- Distributor-specific production
- Special procurement or production
Once customization, special procurement or production has started, an order may become non-cancellable. The quotation, Proforma Invoice, sales contract or order agreement also applies.
After shipment
Once an order has shipped, it can no longer normally be cancelled as an unshipped order. If the equipment meets the return conditions, it may instead be considered under the 30-Day Change-of-Mind Return Option.
Verified delivery or technical issues follow the applicable Shipping, Technical Support and Warranty procedures.
Authorized returns
Follow these steps before sending anything back.
All equipment returns require prior written authorization from Mico Aes.
Request return authorization
Contact Mico Aes with order information, equipment details and the reason for the return.
Receive return instructions
If approved, Mico Aes provides the applicable return instructions and authorized return address.
Pack all required items
Pack securely according to the instructions, using original protective packaging wherever reasonably possible. Return the equipment, handpieces, accessories, cables, manuals and other items as required.
Use the approved address
Use the authorized address and provide shipment tracking information to Mico Aes. For change-of-mind returns, the customer pays return shipping and related import charges.
Equipment is reviewed
Mico Aes may inspect condition, serial number, usage, configuration, accessories, consumables, packaging, missing or damaged items, reported issues and other relevant information.
Confirm the outcome
Based on the inspection and applicable terms, Mico Aes confirms the appropriate refund, replacement, repair, credit or other agreed solution. Change-of-mind refunds are calculated after inspection and deductions.
Do not ship to the address on the original label unless Mico Aes confirms it for the return. Unauthorized returns may be refused. Please do not return equipment or components without prior written authorization.
Return shipping costs
Cost responsibility depends on the reason for return.
Approved change-of-mind return
- Customer pays return shipping and freight.
- Customer pays return customs duties and import taxes.
- Customer pays brokerage and clearance charges.
- Original outbound shipping and delivery costs are non-refundable.
- A 20% Restocking, Inspection & Administrative Fee applies.
- Costs for missing items, damage or unmet return conditions may also be deducted.
Warranty or verified product issue
Responsibility for replacement parts, shipping, repair or any exceptional authorized return is determined under the applicable Warranty Policy and the written support arrangement for the case.
View Warranty PolicyRefunds & processing time
When is a refund issued?
Refunds are issued only when approved under the applicable cancellation terms, 30-Day Change-of-Mind Return Option, authorized return arrangement, order agreement, warranty or shipping remedy, or other applicable Mico Aes policy or written agreement.
10–15 business days to initiate
Once all requirements are met, Mico Aes generally initiates the approved refund within 10–15 business days. If a return is required, this starts after it has been received, inspected and the final amount confirmed.
Return-based refund sequence
01
Return is authorized.
02
Equipment is shipped to the authorized location.
03
Mico Aes receives the return.
04
Equipment and included items are inspected.
05
Eligibility and applicable deductions are determined.
06
The final approved refund amount is confirmed.
07
The refund is processed.
Where possible, approved refunds are returned through the original payment method.
After Mico Aes initiates a refund, additional time may be needed before funds appear. Processing time depends on the bank, credit card issuer, PayPal or other payment provider, country, currency and payment method. If Mico Aes confirms the refund was issued but it has not appeared, contact your bank or payment provider for more information.
Local requirements & purchase channel
Confirm local requirements before ordering.
Mico Aes supplies professional aesthetic equipment to customers in multiple countries and regions.
Local regulations & professional use
Customers are responsible for determining requirements for their intended purchase and use, including where relevant:
- Import requirements
- Product registration or authorization
- Professional or facility licensing
- Operator qualifications
- Treatment restrictions
- Electrical and safety requirements
- Other applicable local laws and regulations
Mico Aes product training and operator certificates relate to equipment operation and manufacturer-provided training unless expressly stated otherwise. They do not by themselves represent or replace professional licensure, medical qualifications, facility authorization, product registration or regulatory approval required in the customer’s jurisdiction.
Nothing in this section overrides rights or obligations imposed by mandatory applicable law.
Purchases from third parties
This policy applies to eligible products purchased directly from Mico Aes or through the applicable Mico Aes sales channel under the corresponding order terms.
If the equipment was purchased through an independent distributor, dealer, marketplace, retailer or other third-party seller, contact the seller identified on the purchase documentation. The seller’s applicable return and refund terms may apply.
Frequently asked questions
Returns, delivery and refund questions.
Can I return a professional aesthetic machine if I change my mind?
Eligible equipment may be considered under the 30-Day Change-of-Mind Return Option. The request must be submitted within 30 calendar days of documented delivery. Equipment must meet the return conditions and remain suitable for resale as new. Approved returns are subject to a 20% Restocking, Inspection & Administrative Fee. The customer also pays return shipping and return-related duties, taxes, brokerage and clearance charges. Original outbound shipping is non-refundable.
Can I open the shipping carton to inspect my order?
Yes. Opening the outer carton or transportation packaging only to inspect the shipment does not automatically disqualify the equipment. Eligibility depends on the equipment, packaging, accessories and included items’ condition at inspection.
What should I do if my machine arrives damaged?
Contact Mico Aes within 7 business days of documented delivery. Keep the original packaging and provide order information, clear photos or video showing the packaging, machine and affected areas.
Does the 7-business-day inspection period mean my warranty ends after 7 days?
No. The period is for reporting apparent shipping damage, missing or incorrect items and other obvious delivery-related issues. Your applicable product warranty continues under the Warranty Policy.
What if my machine does not work correctly?
Contact Mico Aes Technical Support. The technical team first diagnoses the issue and determines the next step, which may include troubleshooting, operating guidance, component replacement, guided repair or another applicable warranty solution.
Can I immediately send a defective machine back?
Do not return equipment or components without prior written authorization. Complete-machine return or replacement is not a standard warranty remedy for international professional equipment. The team normally diagnoses the issue and evaluates reasonable troubleshooting, component replacement or repair options first. If a confirmed covered issue remains unresolved after reasonable attempts, Mico Aes reviews the case and determines an appropriate written solution.
Can I cancel my order before shipment?
Standard orders that have not shipped may be eligible depending on processing status. Customized, OEM, Private Label, special-order and specially configured equipment may have different terms. Contact Mico Aes as soon as possible.
Can I cancel an order after shipment?
Once shipped, an order generally cannot be cancelled as an unshipped order. If eligible, the equipment may be considered under the 30-Day Change-of-Mind Return Option. Delivery or technical issues use the applicable Shipping, Technical Support and Warranty procedures.
How much will I receive if a change-of-mind return is approved?
The refund is generally based on the eligible equipment purchase price, less the 20% fee, original outbound shipping, return charges paid by Mico Aes and applicable costs for missing items, damage or unmet conditions. The customer separately pays return shipping. The final amount is confirmed after receipt and inspection.
What if I cannot legally use the equipment in my country or state?
Customers are responsible for confirming local import, product registration, professional or facility licensing, operator qualification and operating requirements before purchase. Contact Mico Aes before ordering if you need available product documentation. Mandatory rights under applicable law are not excluded.
Need help with your order?
Send the order details and describe the issue.
For a delivery issue, missing item, technical problem, cancellation request, return request or another order concern, contact Mico Aes.
- Name
- Order / Invoice Number
- Machine Model
- Serial Number
- Delivery Date
- Description of the Issue
- Photos / Video where applicable
Email: [email protected]