Rückgaben, Rückerstattungen & Stornierungsbedingungen für Bestellungen

Purchase with Confidence

Every Mico Aes professional aesthetic machine is carefully inspected and tested before shipment.

If your equipment arrives damaged, incomplete, incorrect, or shows an apparent issue during initial setup, please contact us within 7 business days of delivery. Our support team will review the issue and assist you with the appropriate solution.

Your equipment is also supported by:

7-Business-Day Delivery Inspection Period
1-Year Limited Warranty for the Main Machine
6-Month Limited Warranty for Handpieces & Zubehör
Lifetime Remote Technical Support

Because professional aesthetic machines are high-value commercial equipment prepared and configured for professional use, they are not eligible for change-of-mind returns after shipment.

Product defects and technical issues are handled separately through our technical support and warranty procedures.

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Our Customer Protection

7-Business-Day Delivery Inspection

Please inspect your equipment promptly after delivery.

If you discover any of the following, please contact Mico Aes within 7 business days from the documented delivery date:

Visible shipping damage
Missing items or accessories
Incorrect machine or configuration
Physical damage
Apparent malfunction during initial setup
Other obvious delivery-related issues

Please provide:

Order or Invoice Number
Machine model
Serial number
Delivery date
Description of the issue
Clear photos
Video showing the issue where applicable
Photos of the packaging if shipping damage is involved

Our team will review the information and advise you on the appropriate next steps.

The 7-business-day inspection period does not cancel or shorten your applicable product warranty.

What Happens After the 7-Day Inspection Period?

If no shipping damage, missing items, incorrect products, or apparent initial equipment issues are reported within 7 business days after documented delivery, the shipment will generally be considered received in satisfactory condition for the purpose of the initial delivery inspection.

This does nicht mean that your warranty has ended.

Eligible product defects that occur later remain subject to the applicable warranty:

Hauptmaschine

1-Year Limited Warranty

Handstücke & Zubehör

6-Month Limited Warranty

Technical Assistance

Lifetime Remote Technical Support

For complete warranty terms, please review our Warranty Policy.

VIEW WARRANTY POLICY →

If Your Equipment Has a Technical Problem

A technical problem does not automatically mean that the entire machine needs to be returned.

If your equipment is not operating correctly, please contact Mico Aes Technical Support first.

Our technical team may ask you to provide:

Photos
Videos
Error codes
Machine serial number
Operating information
Parameter information
Diagnostic test results
Photos or videos of specific components

Remote video troubleshooting may also be arranged where appropriate.

Depending on the diagnosis, the solution may include:

Operating guidance
Parameter or system adjustment
Hilfe bei der Fehlerbehebung
Maintenance guidance
Software or setting guidance
Replacement parts
Replacement of an eligible defective component
Repair guidance
Other applicable warranty solutions

Bitte do not return the machine or any component without prior authorization from Mico Aes.

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Warranty Coverage

Main Machine — 1 Year

The main machine is covered by a one (1) year limited warranty from the documented date of delivery.

The warranty applies to eligible manufacturing, material, or workmanship defects occurring under normal intended use.

If an eligible warranty issue is confirmed, Mico Aes will provide the applicable repair, replacement part, technical solution, or other remedy according to the Warranty Policy.

Handstücke & Accessories — 6 Months

Eligible reusable handpieces and accessories are covered by a six (6) month limited warranty from the documented date of delivery.

Consumables, disposable treatment items, and normal-wear components are not covered unless otherwise specifically stated for the product.

Lifetime Remote Technical Support

Mico Aes continues to provide lifetime remote technical support for supported equipment after the warranty period.

After the applicable warranty expires, replacement parts may be available at material cost, subject to availability. Shipping costs for out-of-warranty replacement parts are generally the customer’s responsibility.

For complete warranty coverage and exclusions:

VIEW WARRANTY POLICY →

Shipping Damage

If your equipment arrives with visible shipping damage, please document the condition before disposing of any packaging.

Take clear photos or videos showing:

Outer packaging
Shipping label
Protective case
Damaged areas
Internal protective packaging
Maschine
Affected components

Please keep the original packaging while the issue is being reviewed.

Contact Mico Aes within 7 business days of delivery and provide:

Order Number + Tracking Number + Photos + Video

Depending on the shipping arrangement, we may assist with an investigation involving the carrier, freight forwarder, or logistics provider.

VIEW SHIPPING & DELIVERY →

Missing or Incorrect Items

If your shipment contains a missing, incorrect, or incorrectly configured item, please contact us within 7 business days of delivery.

Please provide:

Order / Invoice Number
Photos of all items received
Photos of the packaging
Packing list, where applicable
Description of the missing or incorrect item

We will review the information against the confirmed order and shipping records and provide an appropriate solution.

Change-of-Mind Returns

Professional aesthetic equipment is high-value commercial equipment and may be prepared specifically according to the customer’s confirmed configuration.

For this reason, professional aesthetic machines are not eligible for return or refund due to a change of mind or other reasons unrelated to a verified product or order issue after shipment.

Examples include:

No longer needing the equipment
Changing your business plan
Deciding to purchase another model or brand
Changing treatment services
Personal preference
Expected business results not being achieved
Financing or budget changes
Finding another supplier at a lower price
Inability or unwillingness to operate the equipment
Failure to obtain required local licenses, permits, registrations, approvals, or other regulatory authorization

Customers are responsible for reviewing the machine specifications, configuration, intended use, and applicable local requirements before purchase.

If you are unsure whether a machine is suitable for your business, please contact our team before placing your order.

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Non-Returnable Products

Unless otherwise expressly authorized in writing by Mico Aes, the following are not eligible for return:

Professional aesthetic machines
Used equipment
Customized equipment
OEM / Private Label equipment
Special-order equipment
Used or opened treatment accessories
Verbrauchsmaterial
Disposable treatment items
Products damaged through misuse
Products modified or repaired without authorization
Products with removed, altered, or mismatched serial numbers
Products not purchased directly from Mico Aes or the applicable authorized sales channel

A verified product defect is handled under the applicable Warranty Policy and should not be treated as a standard change-of-mind return.

Order Cancellation

Before Shipment

If you need to cancel an order, please contact Mico Aes as soon as possible.

For standard equipment that has not yet been shipped, cancellation may be possible depending on the current status of the order.

If production, preparation, special procurement, or other order-specific work has already started, applicable costs may need to be considered before cancellation can be approved.

Angepasst & OEM Orders

Customized, OEM, Private Label, or specially configured orders may have different cancellation conditions.

This includes orders involving:

Benutzerdefiniertes Logo
Custom machine housing
Custom color
Customized software
Customized user interface
Custom language
Custom packaging
Special hardware configuration
Distributor-specific production

Once customization or production has started, these orders may become non-cancellable.

Specific terms may be stated in the applicable quotation, Proforma Invoice, or order agreement.

After Shipment

Once an order has been shipped, it can no longer normally be cancelled as an unshipped order.

If a shipped machine has a verified delivery or technical issue, the matter will be handled through the applicable:

Versand & Delivery Policy

Technischer Support-Prozess

Warranty Policy

rather than as a standard order cancellation.

Authorized Returns

In certain exceptional circumstances, Mico Aes may authorize a return in writing.

Please do not ship any equipment or component back without prior written authorization from Mico Aes.

If a return is authorized:

01 — Receive Return Authorization

Mico Aes will provide applicable return instructions.

02 — Prepare the Equipment

The equipment must be securely packed according to the provided instructions, preferably using the original protective packaging where applicable.

03 — Ship the Authorized Return

Use the approved return address and provide the tracking information to Mico Aes.

04 — Inspection

After receiving the returned item, our team will inspect:

Product condition
Serial number
Zubehör
Verpackung
Usage condition
Reported problem
Other applicable information

05 — Resolution

Based on the inspection and the agreed return terms, Mico Aes will determine the applicable refund, replacement, repair, or other solution.

Unauthorized returns may be refused.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the authorized return and the applicable order, warranty, or shipping terms.

If a return is related to a verified issue covered under an applicable Mico Aes policy, the applicable responsibilities will be determined according to that policy.

For returns authorized for other reasons, the customer may be responsible for:

Return shipping
Freight charges
Customs charges
Duties or taxes
Brokerage fees
Versicherung
Other transportation-related costs

The applicable terms will be confirmed before an authorized return is shipped.

Rückerstattungen

Refunds are provided only when approved under the applicable order terms, cancellation terms, or an authorized return arrangement.

Where a return is required before a refund:

The authorized product must first be returned.
Mico Aes will inspect the returned equipment.
The return must meet the agreed return conditions.
The applicable refund amount will be confirmed.
The refund will then be processed.

Where possible, approved refunds are generally returned through the original payment method.

Depending on the circumstances and applicable terms, non-refundable costs may include:

Original shipping charges
Return shipping
Customs charges
Duties and taxes
Customization costs
Damage or missing-item costs
Other costs specifically agreed in the order or return authorization

Refund Processing Time

Once an approved refund has met all applicable requirements, Mico Aes generally initiates the refund within 10–15 business days.

After the refund has been initiated, the time required for funds to appear in your account depends on the payment provider.

Processing time may vary depending on:

Bank
Credit card issuer
PayPal
Payment provider
Land
Currency
Payment method

If Mico Aes confirms that your refund has been issued but you have not received the funds, please contact your bank or payment provider for additional information.

Products Purchased from Third Parties

This policy applies to applicable products purchased directly from Mico Aes or through the applicable Mico Aes sales channel under the corresponding order terms.

If your equipment was purchased through a third party, such as:

Marketplace
Verteiler
Dealer
Einzelhändler
Other third-party seller

please contact the seller shown on your purchase documentation.

The seller’s applicable return and refund terms may apply.

Häufig gestellte Fragen

Can I return a professional aesthetic machine if I change my mind?

No. Professional aesthetic equipment is not eligible for return simply because you change your mind, no longer need the machine, change your business plan, or decide to purchase another product.

This does not affect your rights under the applicable warranty for eligible product defects.

What should I do if my machine arrives damaged?

Please contact Mico Aes within 7 business days of delivery.

Provide your order information and clear photos or videos showing the packaging, machine, and damaged area.

What if my machine does not work correctly?

Please contact Mico Aes Technical Support.

Our technical team will first diagnose the issue and determine the appropriate solution.

If an eligible manufacturing defect is confirmed, it will be handled according to the applicable warranty.

Does the 7-business-day inspection period mean my warranty ends after 7 days?

NEIN.

The 7-business-day period applies to the initial delivery inspection, including shipping damage, missing items, incorrect products, and apparent initial issues.

Your applicable warranty remains:

Main Machine — 1 Year

Handstücke & Accessories — 6 Months

Can I send a defective machine back immediately?

Please contact Mico Aes before returning any machine or component.

Our technical team will first diagnose the issue and determine whether troubleshooting, repair, replacement parts, or another solution is appropriate.

Unauthorized returns may be refused.

Can I cancel my order before shipment?

Please contact us as soon as possible.

Standard orders that have not yet been shipped may be eligible for cancellation depending on their processing status.

Customized and OEM orders may have different cancellation terms.

Can I cancel an order after shipment?

Once an order has shipped, it generally cannot be cancelled as an unshipped order.

Verified delivery or technical problems will instead be handled under the applicable shipping, technical support, and warranty procedures.

What if I cannot legally use the machine in my country or state?

Customers are responsible for confirming applicable local requirements relating to importation, ownership, professional licensing, facility licensing, registration, and operation before purchasing equipment.

Please contact us before ordering if you require available product documentation for your local review.

Need Help With Your Order?

If you have a delivery issue, missing item, technical problem, or other order-related concern, please contact Mico Aes.

Please Prepare:

Name
Order / Invoice Number
Machine Model
Serial Number
Delivery Date
Description of the Issue
Photos / Video

Email: [email protected]

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VIEW WARRANTY POLICY →