المرتجعات والمبالغ المستردة & سياسة إلغاء الطلب.

Eligible equipment may be considered under the 30-Day Change-of-Mind Return Option. The request must be submitted within 30 calendar days of documented delivery. Equipment must meet the return conditions and remain suitable for resale as new. Approved returns are subject to a 20% Restocking, Inspection & Administrative Fee. The customer also pays return shipping and return-related duties, taxes, brokerage and clearance charges. Original outbound shipping is non-refundable.

Yes. Opening the outer carton or transportation packaging only to inspect the shipment does not automatically disqualify the equipment. Eligibility depends on the equipment, packaging, accessories and included items’ condition at inspection.

Contact Mico Aes within 7 business days of documented delivery. Keep the original packaging and provide order information, clear photos or video showing the packaging, machine and affected areas.

No. The period is for reporting apparent shipping damage, missing or incorrect items and other obvious delivery-related issues. Your applicable product warranty continues under the Warranty Policy.

Contact Mico Aes Technical Support. The technical team first diagnoses the issue and determines the next step, which may include troubleshooting, operating guidance, component replacement, guided repair or another applicable warranty solution.

Do not return equipment or components without prior written authorization. Complete-machine return or replacement is not a standard warranty remedy for international professional equipment. The team normally diagnoses the issue and evaluates reasonable troubleshooting, component replacement or repair options first. If a confirmed covered issue remains unresolved after reasonable attempts, Mico Aes reviews the case and determines an appropriate written solution.

Standard orders that have not shipped may be eligible depending on processing status. Customized, OEM, Private Label, special-order and specially configured equipment may have different terms. Contact Mico Aes as soon as possible.

Once shipped, an order generally cannot be cancelled as an unshipped order. If eligible, the equipment may be considered under the 30-Day Change-of-Mind Return Option. Delivery or technical issues use the applicable Shipping, Technical Support and Warranty procedures.

The refund is generally based on the eligible equipment purchase price, less the 20% fee, original outbound shipping, return charges paid by Mico Aes and applicable costs for missing items, damage or unmet conditions. The customer separately pays return shipping. The final amount is confirmed after receipt and inspection.

Customers are responsible for confirming local import, product registration, professional or facility licensing, operator qualification and operating requirements before purchase. Contact Mico Aes before ordering if you need available product documentation. Mandatory rights under applicable law are not excluded.