Return Request

Request a Return

Please complete this form if you would like to request a return under the Mico Aes 30-Day Change-of-Mind Return Option.

Submitting this form does not automatically approve a return. Our team will review your order information, delivery date, equipment condition, and return eligibility before issuing return authorization.

Before You Apply

Please review the following conditions:

Your return request must be submitted within 30 calendar days of the documented delivery date.
The equipment must remain in a condition reasonably suitable for resale as new
Customized, OEM, Private Label, special-order, and specially configured equipment is generally not eligible for a change-of-mind return.
Return shipping is the customer’s responsibility.
Return-related import duties, taxes, brokerage, and clearance charges are the customer’s responsibility
Original shipping and delivery costs are non-refundable.We will reduce the shipping cost (we ship to you)from the amount you paid.
Approved change-of-mind returns are subject to a 20% Restocking, Inspection & Administrative Fee.
The final refund amount is determined after the returned equipment has been received and inspected.
Do not ship equipment back before receiving written Return Authorization from Mico Aes.

Technical problems and verified product defects should be submitted through our Warranty & Technical Support Request instead of this form.

HAVE A TECHNICAL PROBLEM? GET SUPPORT →

Order Information

Please provide your order and equipment details so we can review your return request.

Full Name

Email Address

WhatsApp / Phone Number

Country / Region

Order / Invoice Number

Machine Model

Serial Number

Delivery Date

Where did you purchase the equipment?

Return Reason & Equipment Condition

Please tell us why you are requesting a return and describe the current condition of the equipment.

Reason for Return

Please explain your reason for requesting the return

Has the equipment been used to perform treatments?

Does the equipment show any visible wear, scratches, damage, contamination, or other signs of use?

Are the machine, handpieces, accessories, cables, and included items complete?

Is the original packaging and protective material available?

Was the equipment customized, OEM branded, Private Label, or specially configured for your order?

Please describe the current condition of the equipment

Photos & Supporting Information

Please provide clear photos showing the current condition of the equipment, accessories, and packaging. These photos will help us review your return request.

Machine Photos

Handpieces & Accessories Photos

Original Packaging Photos

Serial Number / Machine Label Photo

Video Link (Optional)

Return Terms Acknowledgement

Please review and confirm the following terms before submitting your return request.

Important Return Terms

Return shipping: Customer responsibility
Return duties, taxes & clearance: Customer responsibility
Original shipping & delivery costs: Non-refundable
Return fee: 20% Restocking, Inspection & Administrative Fee
Return authorization: Required before shipping

I understand that I am responsible for return shipping and freight costs for an approved change-of-mind return.

I understand that I am responsible for return-related customs duties, import taxes, brokerage fees, clearance charges, and other applicable return transportation costs.

I understand that the original shipping, freight, and delivery costs are non-refundable, will be reduced from the amount I paid.

I understand that an approved change-of-mind return is subject to a 20% Restocking, Inspection & Administrative Fee.

I understand that the returned equipment will be inspected after receipt and that the final refund amount will be determined based on the applicable return terms and the condition and completeness of the returned equipment.

I understand that submitting this request does not mean that my return has been approved. I must receive written Return Authorization and return instructions from Mico Aes before shipping the equipment or any component.

I confirm that the information provided in this return request is accurate to the best of my knowledge.

I confirm that I have reviewed and agree to the applicable Mico Aes Returns & Refunds Policy.