Pelatihan & education
Build familiarity with setup, operation, applicable parameters, treatment workflows, safety and routine care.
Explore trainingAesthetic equipment support
Support that carries your equipment journey forward.
From equipment selection and delivery to operator training, troubleshooting, maintenance and documentation, Mico Aes offers guidance for each stage of professional equipment ownership.
Apa yang bisa kami bantu?
The support you need to keep moving.
Explore help with setup and operation, equipment care, orders, delivery and the documents associated with your machine.
Dukungan teknis
Remote troubleshooting for supported Mico Aes equipment. Share your model, serial number and a clear description of the issue.
Submit a support requestWarranty guidance
Coverage can vary by machine, handpiece, component and accessory. Confirm the terms for your exact equipment configuration.
View warranty informationPemeliharaan & suku cadang
Find maintenance guidance and ask about model-specific replacement components and consumables.
- Handpiece
- HIFU cartridges
- RF tips
- Pompa & filters
- Pasokan listrik
- Papan kontrol
- Layar & cables
Pengiriman & pengiriman
Mico Aes offers international shipping options. Methods depend on destination, machine dimensions and weight, customs requirements and order configuration; support may include freight quotes, tracking, shipping documents and packaging guidance.
View shipping informationPembayaran & ordering
Get help with equipment selection, configuration, quotations, payment details, order preparation and shipment.
View ordering informationKembali & refunds
Eligibility depends on order status, product condition, customization, reason for return and applicable sales terms.
Review the policymanual & documents
Find available manuals and request technical or regulatory documents for a specific model and destination market.
Browse resourcesPembayaran & ordering
A clear path from selection to support.
The exact details are confirmed for each order. The typical process covers equipment configuration, quotation, payment, preparation, applicable checks and shipment.
Discuss an order01Select & configureChoose equipment, accessories, quantities and shipping requirements.
02Review the quotationConfirm configuration, pricing, shipping and payment details.
03Prepare & checkThe order is prepared as confirmed; applicable functions and accessories are checked.
04Ship & mendukungDelivery follows the agreed method, with operating guidance available after delivery.
Technical support workflow
A practical process for remote diagnosis.
Equipment details and a clear view of the issue help the team identify appropriate troubleshooting or service guidance.
Share equipment details
Provide the machine model, serial number and order information where available.
Describe the issue
Include any error message, what happened and when the issue began.
Add photos or video
Show the machine, display, handpiece or relevant component where possible.
Team review
The support team reviews the information and identifies possible next checks.
Guided troubleshooting
Receive applicable inspection, testing, adjustment, maintenance or repair guidance.
Parts & follow-up
Part identification or replacement guidance follows the applicable service and warranty terms.
Remote support is available for supported equipment. On-site service should be confirmed for the specific order.
Supported equipment
Support across professional aesthetic technologies.
Availability and resources depend on the specific model and configuration.
Laser systems
Diode hair removal, picosecond, CO₂ fractional, IPL/SHR and other supported laser equipment.
Federasi Rusia & skin technologies
RF microneedling, monopolar RF, fractional RF and related radiofrequency systems.
HIFU systems
Facial and body HIFU equipment and supported professional configurations.
Kontur Tubuh
HIFEM/EMS, cryolipolysis, cavitation, RF, vacuum RF and multifunction systems.
Wajah & analysis systems
Hydrodermabrasion, cold plasma, skin analyzers, hair and scalp analyzers, and related facial equipment.
Panggul & Kesehatan intim
Supported pelvic floor EMS, vaginal RF and HIFU systems.
International customer support
Guidance wherever your equipment is used.
For customers in the United States and other markets, support is primarily remote unless a different service arrangement has been confirmed for the order.
Replacement-part assistance is subject to model, component availability and applicable terms.
Contact international supportDokumentasi & compliance
Request information for your model and market.
Available documents vary by product model and destination market. Share both details so the team can confirm what is available.
Document availability and regulatory status are product- and market-specific.
Request documentationCommon questions
Frequently asked questions.
Need help with a particular machine? Contact the team with its model and serial number.
What support is available after I purchase a machine?
Depending on the equipment and applicable terms, support may include operator training, operating guidance, technical troubleshooting, maintenance guidance, warranty service and replacement-part assistance.
Do you provide online training?
Online training resources are available for supported equipment. Materials vary by machine and may include operation guidance, manuals, parameter references, treatment protocols, safety information and videos.
What should I send if my machine has a problem?
Send the model, serial number, issue description and any error message. Photos or a short video can help with remote diagnosis.
Can I get replacement parts after the warranty expires?
Parts support is available for supported equipment. Availability, price and shipping depend on the machine, component and product lifecycle.
Can you help me maintain my machine?
Maintenance guidance is available for supported equipment. Procedures vary and may cover cleaning, water systems, filters, handpiece care, cooling checks and other model-specific tasks.
Can I request a manual before I purchase?
Available product documentation can be requested before purchase. Availability depends on the product and document type.
Do you provide on-site technicians?
Service arrangements depend on the order and should be confirmed before purchase. Unless on-site service has been specifically agreed, do not assume it is included. Remote support is available for supported equipment.
How do I make a warranty claim?
Contact the after-sales team with your order details, model, serial number and issue description. Add photos or video if requested; the team will advise on applicable troubleshooting or warranty steps.
What if I need to return equipment?
Contact the team before sending any equipment or component back. Eligibility and next steps depend on order status, condition, customization, reason for return and the applicable sales terms.
How are shipping options determined?
Options depend on the destination, machine dimensions and weight, customs requirements and order configuration. Ask the team to confirm the available method for your order.
We're here to help
Where would you like to start?
Choose the route that best matches your question. For equipment-specific requests, include the model and as much detail as you can.
Explore equipment and options
Ask about equipment, configuration, shipping, documentation or warranty terms.
Contact salesGet help with your machine
Request guidance for operation, maintenance, troubleshooting, warranty or parts.
Get technical supportRequest product information
Ask for a manual, technical specification, certificate or regulatory document.
Request documentation
After-sales email: [email protected]
Ada apa: +86 185 0628 7248