Professional support before, during, and after your equipment purchase.

From operator training and technical troubleshooting to warranty service, maintenance, spare parts, shipping, and documentation, Mico Aes provides ongoing support to help customers operate and maintain their aesthetic equipment with confidence.

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Support Throughout Your Equipment Journey

Buying professional aesthetic equipment is more than a one-time purchase.

Before ordering, you may need help comparing equipment, confirming technical requirements, understanding shipping, or reviewing documentation.

After delivery, you may need operator training, setup guidance, maintenance assistance, replacement parts, or troubleshooting.

Our support resources are designed to help at every stage—from equipment selection to long-term operation.

How Can We Help?

Výcvik & Education

Get the resources you need to understand your equipment and operate it correctly.

Depending on the machine, available training resources may include:

Online operator training
Machine setup and operation
Parameter guidance
Léčebné protokoly
Kontraindikace
Safety guidance
Pre- and post-treatment care
Training videos
User manuals
Ongoing operation guidance

EXPLORE TRAINING & EDUCATION →

Záruka

Understand the warranty coverage applicable to your equipment.

Warranty terms may vary by machine, handpiece, component, and accessory. Before purchase, applicable warranty information can be confirmed for the specific equipment configuration.

Warranty support may include:

Technical diagnosis
Remote troubleshooting
Repair guidance
Replacement-part assistance
Component replacement where covered by the applicable warranty

VIEW WARRANTY INFORMATION →

Technická podpora

Having a technical issue with your machine?

Our after-sales team provides remote troubleshooting and technical guidance for supported Mico Aes equipment.

For faster diagnosis, customers may be asked to provide:

Machine model
Serial number
Error message
Description of the issue
Photos
Short troubleshooting video

Depending on the issue, our technical team can guide you through inspection, testing, adjustment, maintenance, or replacement-part procedures.

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Údržba & Náhradní díly

Professional aesthetic equipment requires proper maintenance to support reliable long-term operation.

We provide maintenance guidance and replacement-part assistance for supported equipment.

Depending on the machine, available parts and consumables may include:

Treatment handpieces
HIFU cartridges
RF microneedling tips
Pumps
Filtry
Power supplies
Control boards
Screens
Connectors
Cables
Footswitches
Other model-specific components

If you need a replacement part, provide your machine model, serial number, photos of the required component, and a description of the issue.

MAINTENANCE & SPARE PARTS →

Lodní doprava & Delivery

Mico Aes provides international shipping options for professional aesthetic equipment.

Available shipping methods depend on the destination, machine size and weight, customs requirements, and order configuration.

Support may include:

Shipping option comparison
Freight quotation
Export packaging
Tracking information
Commercial shipping documents
Delivery guidance
Customs-related information where applicable

Professional equipment is packaged according to the machine and shipping requirements, with protective materials and reinforced packaging or flight cases where applicable.

SHIPPING & DELIVERY INFORMATION →

Způsob platby & Objednávání

Need help placing an order?

Our sales team can guide you through the purchasing process from equipment selection to final shipment.

Typical Order Process

1. Select Your Equipment
Choose a machine based on your treatment and business requirements.

2. Confirm the Configuration
Confirm handpieces, accessories, customization, quantity, and shipping requirements.

3. Receive a Quotation or Proforma Invoice
Review the equipment, configuration, pricing, shipping, and payment information.

4. Complete Payment
Use an available payment method confirmed for your order.

5. Order Preparation
Your machine is prepared according to the confirmed configuration.

6. Quality Control & Testing
Applicable equipment functions and accessories are checked before shipment.

7. Shipping
The order is packaged and shipped using the confirmed delivery method.

8. Training & Podpora poprodejních prodejen
Operating guidance and ongoing technical support are available after delivery.

PAYMENT & ORDERING INFORMATION →

Se vrací & Refunds

Return and refund eligibility depends on the order status, product condition, customization, reason for return, and applicable sales terms.

Different conditions may apply to:

Orders before shipment
Orders already shipped
Delivered equipment
Used equipment
Customized / OEM products
Spotřební materiál
Shipping damage
Confirmed product defects

Please contact our team before returning any equipment or component so that the situation can be reviewed and the appropriate procedure confirmed.

VIEW RETURNS & REFUNDS POLICY →

Manuals & Stahování

Access available product information, operating resources, and technical documentation.

Depending on the equipment, resources may include:

User manuals
Technical specifications
Operator SOPs
Parameter guides
Léčebné protokoly
Contraindications checklists
Safety guides
Maintenance guides
Troubleshooting information
Training materials

Some documents are publicly available, while product-specific or customer training materials may be provided upon request.

FIND MANUALS & DOCUMENTATION →

Need Help with Certifications or Regulatory Documents?

Certification and regulatory documentation varies by product model and destination market.

If you require information relating to:

CE
MDR
ISO
U.S. FDA status
Declaration of Conformity
Test reports
Technical specifications
User manuals
Import documentation

please provide the exact machine model and destination market so that the available documentation can be confirmed.

CERTIFICATIONS & COMPLIANCE →

What Happens When You Request Technical Support?

We aim to make remote diagnosis as efficient as possible.

01 — Submit Your Equipment Information

Provide the machine model, serial number, order information where available, and a description of the issue.

02 — Send Photos or Video

For technical issues, a short video showing the machine, screen, error message, handpiece, or relevant component can significantly improve remote diagnosis.

03 — Technical Diagnosis

Our support team reviews the information and identifies appropriate troubleshooting steps.

04 — Guided Troubleshooting

You may receive step-by-step instructions, photos, diagrams, or video guidance depending on the issue.

05 — Parts or Repair Support

If a component requires replacement, we can help identify the appropriate part and provide replacement or repair guidance according to the applicable warranty and service terms.

06 — Follow-Up

Technical guidance continues as needed to help confirm whether the issue has been resolved.

SUBMIT A SUPPORT REQUEST →

Support for Professional Aesthetic Technologies

Mico Aes provides support for a broad range of professional aesthetic equipment categories, including:

Laserové systémy

Diode laser hair removal, picosecond laser, CO₂ fractional laser, IPL/SHR, and other supported laser systems.

RF & Skin Technologies

RF microneedling, monopolar RF, fractional RF, and other supported radiofrequency systems.

HIFU systémy

Facial, body, and applicable professional HIFU configurations.

Konturování těla

HIFEM/EMS, cryolipolysis, cavitation, RF, vacuum RF, and multifunction body-contouring systems.

Obličej & Analysis Systems

Hydrodermabrasion, cold plasma, skin analyzers, hair/scalp analyzers, and other supported facial technologies.

Pelvic & Intimate Wellness

Supported pelvic floor EMS, vaginal RF, and HIFU systems.

EXPLORE ALL EQUIPMENT →

Support for International Customers

We work with med spas, aesthetic clinics, beauty salons, distributors, and professional buyers in international markets.

Remote support allows our team to assist customers with:

Setup → Operation → Training → Troubleshooting → Maintenance → Spare Parts

For customers in the United States and other international markets, available support is primarily provided remotely unless another service arrangement has been specifically confirmed for the order.

This may include:

WhatsApp communication
Video calls
Training videos
Manuals and technical documents
Remote technical diagnosis
Step-by-step repair guidance
Replacement-part support

CONTACT INTERNATIONAL SUPPORT →

Často kladené otázky

What support do you provide after I purchase a machine?

Available after-sales support may include operator training, operating guidance, technical troubleshooting, maintenance guidance, warranty service, and replacement-part assistance according to the equipment and applicable terms.

Do you provide online training?

Online training and training resources are available for supported equipment. Available materials depend on the machine and may include operation guidance, manuals, parameter references, treatment protocols, safety information, and training videos.

What should I do if my machine has a problem?

Contact our support team and provide the machine model, serial number, description of the issue, and any error messages.

Photos or a short video showing the problem may be requested to help our technical team diagnose the issue remotely.

Can you provide replacement parts after the warranty expires?

Replacement-part support is available for supported equipment. Availability, price, and shipping depend on the machine, component, and product lifecycle.

Can you help me maintain my machine?

Maintenance guidance is available for supported equipment. Requirements vary by technology and may include cleaning, water-system maintenance, filter replacement, handpiece care, cooling-system checks, and other machine-specific procedures.

Can I request a user manual before purchasing?

Available product documentation can be requested before purchase. The documents available at the pre-sale stage depend on the specific product and document type.

Do you provide on-site technicians in the United States?

Support arrangements depend on the specific order and should be confirmed before purchase. Unless on-site service has been specifically agreed, customers should not assume that local on-site technician service is included. Remote technical support is available for supported equipment.

How do I make a warranty claim?

Contact our after-sales team with your order information, machine model, serial number, description of the issue, and requested photos or videos. Our technical team will review the issue and advise on the applicable troubleshooting or warranty procedure.

Need Support?

Whether you are evaluating equipment before purchase or need assistance with a machine you already own, contact the appropriate Mico Aes team and provide as much information as possible.

Before Purchase

Questions about equipment, configuration, shipping, documentation, or warranty?

CONTACT SALES

Existing Customer

Need help with operation, maintenance, troubleshooting, or parts?

GET TECHNICAL SUPPORT

Need a Document?

Looking for a manual, technical specification, certificate, or regulatory document?

REQUEST DOCUMENTATION