Vrácení zboží, vrácení peněz & Zásady zrušení objednávky

Purchase with Confidence

Every Mico Aes professional aesthetic machine is carefully inspected and tested before shipment.

We understand that professional aesthetic equipment is an important business investment. Our return, delivery inspection, warranty, and technical support policies are designed to provide clear protection before and after your equipment arrives.

Your purchase is supported by:

30-Day Change-of-Mind Return Option
7-Business-Day Delivery Inspection Period
1-Year Limited Warranty for the Main Machine
6-Month Limited Warranty for Reusable Handpieces & Příslušenství
Lifetime Remote Technical Support

This policy is primarily intended for professional and commercial equipment purchases.

Nothing in this policy excludes, limits, or overrides any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws. Where mandatory local law provides additional rights, those rights will apply.

CONTACT SUPPORT →

30-Day Change-of-Mind Return Option

We want customers to purchase professional aesthetic equipment with confidence.

If you change your mind after receiving your order, you may request a return within 30 calendar days of the documented delivery date, subject to the return conditions and inspection requirements below.

Eligibility for a Change-of-Mind Return

To qualify:

The return request must be submitted within 30 calendar days of the documented delivery date.
The equipment must be returned in its original condition and remain suitable for resale as new equipment.
The machine, handpieces, accessories, cables, manuals, protective materials, and other included items must be complete.
The equipment must not show material signs of treatment use, wear, damage, contamination, or improper handling.
Consumables and sealed treatment items must remain unopened where applicable.
The equipment must not have been modified, altered, or repaired without authorization.
The equipment must not be customized, OEM, Private Label, special-order, or specially configured.
The return must receive written authorization from Mico Aes before shipment.

Opening the outer shipping carton or transportation packaging solely to inspect the shipment does not automatically disqualify the equipment from the 30-Day Change-of-Mind Return Option.

Return eligibility is determined based on the condition of the equipment, accessories, packaging, and included items after the returned equipment has been received and inspected.

Equipment showing evidence of treatment use, material wear, damage, contamination, missing items, altered configuration, or other conditions that prevent it from being reasonably resold as new equipment may not qualify for a change-of-mind return.

A technical problem or verified product defect is handled separately through our Technical Support and Warranty Policy and is not treated as a standard change-of-mind return.

REQUEST A RETURN →

Change-of-Mind Return Costs

For an approved 30-Day Change-of-Mind Return, the following terms apply.

Return Shipping

The customer is responsible for arranging and paying all return shipping and freight costs.

The equipment must be returned using the return address and shipping instructions authorized by Mico Aes.

Mico Aes is not responsible for loss or damage occurring during return transportation arranged by the customer. Customers are encouraged to use a trackable and appropriately insured shipping service.

Duties, Taxes & Import Charges

The customer is responsible for any customs duties, import taxes, brokerage fees, clearance charges, or other costs incurred when returning the equipment.

The returned shipment should be arranged so that it does not result in additional customs, tax, or logistics costs to Mico Aes.

If Mico Aes is required to pay any such charges in order to receive or clear the returned shipment, the applicable amount will be deducted from the approved refund.

Original Shipping Costs Are Non-Refundable

The original shipping, freight, or delivery cost incurred in sending the equipment to the customer is non-refundable.

Where shipping was included in the advertised, quoted, or invoiced purchase price, the actual outbound shipping and logistics cost incurred by Mico Aes may be deducted from the approved refund.

20% Restocking, Inspection & Administrative Fee

Approved change-of-mind returns are subject to a 20% Restocking, Inspection & Administrative Fee.

The fee is calculated based on the eligible equipment purchase price, excluding separately charged shipping, duties, taxes, and other logistics charges.

This fee covers costs associated with return administration, receiving, handling, equipment inspection, testing where appropriate, repackaging, inventory processing, and the commercial impact of processing a returned professional equipment order.

Refund Calculation

For an approved change-of-mind return, the refund will generally be calculated as:

Eligible Equipment Purchase Price

− 20% Restocking, Inspection & Administrative Fee

− Original Shipping / Freight / Delivery Cost

− Customs, Duties, Taxes, Brokerage or Clearance Charges Paid by Mico Aes in Connection With the Return

− Any Applicable Costs Resulting From Missing Items, Damage, or Failure to Meet the Agreed Return Conditions

The customer is separately responsible for the cost of shipping the equipment back to the authorized return location.

The final refund amount will be confirmed after the returned equipment has been received and inspected.

These deductions apply to change-of-mind returns. Verified product defects, incorrect shipments, or covered delivery issues are handled separately under the applicable Warranty Policy or Shipping & Delivery Policy.

7-Business-Day Delivery Inspection

Please inspect your shipment promptly after delivery.

If you discover an obvious delivery-related issue, please contact Mico Aes within 7 business days of the documented delivery date.

This includes:

Visible shipping damage
Missing machines, handpieces, or accessories
Incorrect equipment
Incorrect configuration
Physical damage
Apparent malfunction during initial setup
Other obvious delivery-related issues

Please Provide

To help us review the issue efficiently, please provide, where applicable:

Order or Invoice Number
Machine model
Serial number
Documented delivery date
Tracking number
Description of the issue
Clear photos
Video showing the issue
Photos or video of the packaging if shipping damage is involved

If there is visible transportation damage, please keep the original packaging while the issue is being reviewed.

Where possible, we recommend documenting the condition of the package and equipment during the first opening.

Depending on the shipping arrangement, Mico Aes may assist with an investigation involving the carrier, freight forwarder, or logistics provider.

The 7-Business-Day Inspection Period Is Not Your Warranty Period

The 7-business-day period is intended for reporting apparent shipping damage, missing or incorrect items, and other obvious delivery-related issues.

It does ne cancel or shorten your applicable product warranty.

Eligible product defects discovered later remain subject to the applicable Warranty Policy.

REPORT A DELIVERY ISSUE →

VIEW SHIPPING & DELIVERY POLICY →

If Your Equipment Has a Technical Problem

A technical problem does not automatically mean that the entire machine needs to be returned.

If your equipment is not operating correctly, please contact Mico Aes Technical Support first.

Our technical team may request information such as:

Photos or videos
Error messages or codes
Machine model and serial number
Operating parameters
Machine settings
Cable and handpiece connections
Cooling or water-circulation information where applicable
Diagnostic test results
Photos or videos of specific components

Remote video troubleshooting may also be arranged where appropriate.

Depending on the diagnosis and applicable warranty coverage, the solution may include:

Operating guidance
Parameter or system adjustment
Troubleshooting assistance
Software or setting guidance
Maintenance guidance
Identification of the affected component
Eligible replacement parts
Guided component replacement or repair
Functional verification
An authorized return or other written solution where appropriate after reasonable diagnostic and repair options have been evaluated

Please do not return the machine or any component without prior written authorization from Mico Aes.

GET TECHNICAL SUPPORT →

Warranty Protection

Main Machine — 1 Year

The main machine is covered by a one (1) year limited warranty from the documented delivery date for eligible defects in materials, manufacturing, or workmanship arising during normal intended use.

Reusable Handpieces & Accessories — 6 Months

Eligible reusable handpieces and accessories are covered by a six (6) month limited warranty from the documented delivery date for eligible manufacturing defects under normal intended use.

Consumables, disposable treatment items, normal-wear components, and components that have reached their specified treatment life are not covered unless otherwise expressly stated.

Lifetime Remote Technical Support

“Lifetime Remote Technical Support” means remote technical assistance during the service life in which the equipment model remains technically supportable.

It does not mean lifetime free warranty, replacement parts, labor, repairs, or shipping.

Support is subject to the continued availability of relevant technical documentation, compatible parts, and technical expertise.

Eligible replacement parts and related shipping costs are handled according to the applicable Warranty Policy. Shipping responsibility may vary depending on when the issue is first reported and the applicable warranty period.

For complete warranty coverage, exclusions, replacement-part shipping terms, and technical support procedures:

VIEW WARRANTY POLICY →

Shipping Damage

Shipping damage is handled separately from a manufacturing defect.

If your equipment arrives with visible shipping damage, please contact Mico Aes within 7 business days of the documented delivery date.

Please keep the original packaging while the issue is being reviewed.

Where possible, provide photos or video showing:

Shipping label and tracking number
Outer packaging
Visible packaging damage
Original seals, straps, or protective materials
Internal protective packaging
Stroj
Handpieces and accessories
Affected or damaged areas

An unboxing video is helpful when determining whether physical damage occurred during transportation, but the absence of an unboxing video does not automatically cancel the applicable equipment warranty.

Depending on the shipping arrangement, Mico Aes may assist with an investigation involving the carrier, freight forwarder, or logistics provider.

VIEW SHIPPING & DELIVERY POLICY →

Missing or Incorrect Items

If your shipment contains a missing, incorrect, or incorrectly configured item, please contact Mico Aes within 7 business days of the documented delivery date.

Please provide:

Order / Invoice Number
Photos of all items received
Photos of the packaging
Packing list where applicable
Description of the missing or incorrect item

We will review the information against the confirmed order and shipping records and provide the appropriate next steps.

Products Not Eligible for Change-of-Mind Returns

Unless otherwise expressly authorized in writing by Mico Aes, the following are not eligible for a standard change-of-mind return:

Equipment showing material signs of treatment use
Equipment that is no longer in a condition suitable for resale as new
Equipment with material wear, damage, contamination, or improper handling
Equipment with missing machines, handpieces, accessories, cables, manuals, or other included items
Customized equipment
OEM / Private Label equipment
Special-order equipment
Specially configured equipment
Opened or used treatment consumables
Disposable treatment items
Products modified or repaired without authorization
Products with removed, altered, or mismatched serial numbers

A verified product defect is handled under the applicable Warranty Policy and is not treated as a standard change-of-mind return.

Dissatisfaction with expected treatment results or business results does not by itself establish that the equipment is defective.

A reported failure of the equipment to perform its documented functions remains eligible for technical assessment.

Order Cancellation

Before Shipment

If you need to cancel an order, please contact Mico Aes as soon as possible.

For standard equipment that has not yet shipped, cancellation may be possible depending on the current processing status.

If production, preparation, procurement, payment processing, or other order-specific work has already occurred, applicable non-recoverable costs may be deducted where permitted and disclosed.

Přizpůsobené & OEM Orders

Customized, OEM, Private Label, or specially configured orders may have different cancellation conditions.

This may include orders involving:

Custom logos
Custom machine housing
Custom colors
Customized software
Customized user interfaces
Custom languages
Custom packaging
Special hardware configurations
Distributor-specific production

Once customization, special procurement, or production has started, these orders may become non-cancellable.

Specific terms stated in the applicable quotation, Proforma Invoice, sales contract, or order agreement will also apply.

After Shipment

Once an order has shipped, it can no longer normally be cancelled as an unshipped order.

If the equipment meets the applicable return conditions, it may instead be considered under the 30-Day Change-of-Mind Return Option.

Verified delivery or technical issues are handled through the applicable Shipping, Technical Support, and Warranty procedures.

Authorized Returns

All equipment returns require prior written authorization from Mico Aes.

Please do not ship equipment or components to the address shown on the original shipping label unless Mico Aes specifically confirms that address for the return.

01 — Request Return Authorization

Contact Mico Aes and provide your order information, equipment details, and reason for requesting the return.

02 — Receive Return Instructions

If the return is approved, Mico Aes will provide the applicable return instructions and authorized return address.

03 — Prepare the Equipment

The equipment must be securely packed according to the provided instructions.

Original protective packaging should be used wherever reasonably possible.

All equipment, handpieces, accessories, cables, manuals, and other included items must be returned as required.

04 — Ship the Authorized Return

The customer must use the authorized return address and provide shipment tracking information to Mico Aes.

For change-of-mind returns, the customer is responsible for the return shipping cost and any customs, duties, taxes, brokerage, or clearance charges associated with the return.

05 — Return Inspection

After receiving the returned equipment, Mico Aes may inspect:

Product condition
Serial number
Usage condition
Machine configuration
Handpieces and accessories
Consumables where applicable
Obal
Missing or damaged items
Signs of treatment use, wear, contamination, or damage
Reported issue
Other information relevant to the authorized return

06 — Resolution

Based on the inspection and applicable terms, Mico Aes will confirm the appropriate refund, replacement, repair, credit, or other agreed solution.

For a change-of-mind return, the final refund amount will be determined after inspection and applicable deductions.

Unauthorized returns may be refused.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the authorized return.

Change-of-Mind Returns

For an approved change-of-mind return:

Return shipping and freight are the customer’s responsibility.
Return customs duties and import taxes are the customer’s responsibility.
Brokerage and clearance charges are the customer’s responsibility.
Original outbound shipping and delivery costs are non-refundable.
A 20% Restocking, Inspection & Administrative Fee applies.
Other costs resulting from missing items, damage, or failure to meet the agreed return conditions may also be deducted.

Warranty or Verified Product Issues

For a verified technical or warranty issue, responsibility for replacement parts, shipping, repair, or any exceptional authorized return is determined according to the applicable Warranty Policy and the written support arrangement for the case.

VIEW WARRANTY POLICY →

Vrácení peněz

Refunds are provided only when approved under the applicable:

Order cancellation terms
30-Day Change-of-Mind Return Option
Authorized return arrangement
Order agreement
Warranty or shipping remedy where applicable
Other applicable Mico Aes policy or written agreement

Where equipment must be returned before a refund:

The return must first be authorized.
The equipment must be shipped to the authorized return location.
Mico Aes must receive the returned equipment.
The equipment and included items will be inspected.
Return eligibility and applicable deductions will be determined.
The final approved refund amount will be confirmed.
The refund will then be processed.

Where possible, approved refunds are generally returned through the original payment method.

Refund Processing Time

Once an approved refund has met all applicable requirements, Mico Aes generally initiates the refund within 10–15 business days.

This period begins after any required returned equipment has been received, inspected, and the final refund amount has been confirmed.

After Mico Aes initiates the refund, additional processing time may be required before the funds appear in your account.

Processing time depends on factors such as:

Bank
Credit card issuer
PayPal
Payment provider
Země
Currency
Payment method

If Mico Aes confirms that a refund has been issued but the funds have not yet appeared, please contact your bank or payment provider for additional information.

Local Regulations & Profesionální použití

Mico Aes supplies professional aesthetic equipment to customers in multiple countries and regions.

Customers are responsible for determining the requirements applicable to their intended purchase and use, including where relevant:

Import requirements
Product registration or authorization
Professional licensing
Facility licensing
Operator qualifications
Treatment restrictions
Electrical and safety requirements
Other applicable local laws and regulations

If you require available product documentation for regulatory or professional review, please contact Mico Aes before ordering.

Mico Aes product training and operator certificates relate to equipment operation and manufacturer-provided training unless expressly stated otherwise.

They do not by themselves represent or replace professional licensure, medical qualifications, facility authorization, product registration, or regulatory approval required by the customer’s jurisdiction.

Nothing in this section overrides rights or obligations imposed by mandatory applicable law.

Products Purchased from Third Parties

This policy applies to eligible products purchased directly from Mico Aes or through the applicable Mico Aes sales channel under the corresponding order terms.

If your equipment was purchased through an independent:

Distributor
Dealer
Marketplace
Maloobchodník
Other third-party seller

please contact the seller identified on your purchase documentation.

The seller’s applicable return and refund terms may apply.

Často kladené otázky

Can I return a professional aesthetic machine if I change my mind?

Eligible equipment may be considered for return under our 30-Day Change-of-Mind Return Option.

The return request must be submitted within 30 calendar days of the documented delivery date, and the equipment must meet the applicable return conditions and remain suitable for resale as new equipment.

Approved change-of-mind returns are subject to a 20% Restocking, Inspection & Administrative Fee.

The customer is also responsible for return shipping and return-related customs, duties, taxes, brokerage, and clearance charges. Original shipping and delivery costs are non-refundable.

Can I open the shipping carton to inspect my order?

Ano.

Opening the outer shipping carton or transportation packaging solely to inspect the shipment does not automatically disqualify the equipment from the 30-Day Change-of-Mind Return Option.

Return eligibility depends on the actual condition of the equipment, packaging, accessories, and included items when inspected.

What should I do if my machine arrives damaged?

Please contact Mico Aes within 7 business days of the documented delivery date.

Keep the original packaging and provide your order information together with clear photos or videos showing the packaging, machine, and affected areas.

Does the 7-business-day inspection period mean my warranty ends after 7 days?

No.

The 7-business-day period applies to the initial delivery inspection for apparent shipping damage, missing or incorrect items, and other obvious delivery-related issues.

Your applicable product warranty continues according to the Warranty Policy.

What if my machine does not work correctly?

Please contact Mico Aes Technical Support.

Our technical team will first diagnose the issue and determine the appropriate solution.

Depending on the diagnosis, this may include troubleshooting, operating guidance, component replacement, guided repair, or another applicable warranty solution.

Can I immediately send a defective machine back?

Please do not return equipment or components without prior written authorization from Mico Aes.

For international professional equipment, complete-machine return or replacement is not a standard warranty remedy.

Our technical team will normally diagnose the issue first and evaluate reasonable troubleshooting, component replacement, or repair options.

If a confirmed covered issue remains unresolved after reasonable diagnostic and repair attempts, Mico Aes will review the case and determine an appropriate written solution.

Can I cancel my order before shipment?

Standard orders that have not yet shipped may be eligible for cancellation depending on their processing status.

Customized, OEM, Private Label, special-order, and specially configured equipment may have different cancellation conditions.

Please contact Mico Aes as soon as possible if you wish to cancel an order.

Can I cancel an order after shipment?

Once an order has shipped, it generally cannot be cancelled as an unshipped order.

If the equipment meets the applicable return conditions, it may instead be considered under the 30-Day Change-of-Mind Return Option.

Delivery or technical problems are handled under the applicable Shipping, Technical Support, and Warranty procedures.

How much will I receive if my change-of-mind return is approved?

The refund is generally based on the eligible equipment purchase price, less:

20% Restocking, Inspection & Administrative Fee
Original outbound shipping or delivery costs
Any return-related customs, duties, taxes, brokerage, or clearance costs paid by Mico Aes
Applicable costs for missing items, damage, or failure to meet the agreed return conditions

The customer separately pays the cost of shipping the equipment back to the authorized return location.

The final refund amount is confirmed after the returned equipment has been received and inspected.

What if I cannot legally use the equipment in my country or state?

Customers are responsible for confirming applicable local requirements relating to importation, product registration, professional licensing, facility licensing, operator qualifications, and operation before purchasing equipment.

Please contact Mico Aes before ordering if you require available product documentation for your local review.

Mandatory rights provided by applicable law are not excluded by this policy.

Need Help With Your Order?

If you have a delivery issue, missing item, technical problem, cancellation request, return request, or other order-related concern, please contact Mico Aes.