Soutien technique

Global Technical Support for Mico Aes Equipment

Mico Aes is committed to providing reliable technical support and responsive service for all customers worldwide.
Our products are supported by experienced engineers and a dedicated technical team with strong clinical and manufacturing backgrounds, ensuring stable operation and minimized downtime.

We support our partners so they can confidently support their own clients.

Professional Support Team

Our technical support system is built around:

• Trained engineers for online support
• Dedicated quality assurance (QA) team
• Structured diagnostic and resolution procedures

Every Mico Aes device undergoes strict quality control before delivery, and our support team remains available throughout the product lifecycle.

Scope of Technical Support

Our technical support services include:

• Equipment installation guidance
• Operation and usage support
• Troubleshooting and fault diagnosis
• Maintenance and performance optimization
• Warranty-related technical assistance

Most technical issues can be resolved remotely via email, online chat, or video support, reducing downtime and service delays.

Technical Documentation & Training Materials

Authorized Mico Aes customers receive access to:

• Professional operation manuals with detailed treatment protocols
• Safety guidelines and informed consent templates (where applicable)
• Updated technical notes with clinical usage recommendations
• Training videos for selected products
• Marketing support materials, including brochures and promotional assets

Note: Technical support, training, and documentation are provided only to customers who purchase directly from Mico Aes. We do not provide support for products purchased through third-party sellers.

Response Time & Issue Resolution

• Initial response provided as quickly as possible after contact
• Most technical issues are resolved within 5 business days, depending on complexity
• Clear diagnostic guidance is provided to help identify the issue efficiently

To support fast resolution, customers may be asked to provide photos or videos of the equipment and follow diagnostic instructions from our technicians.

Spare Parts & Repairs

• If a malfunction is confirmed and covered under warranty, replacement parts will be provided free of charge
• Detailed installation instructions are included, allowing part replacement without advanced technical knowledge
• Mico Aes equipment is designed with modular components, making repair and maintenance simple and efficient

If part replacement does not resolve the issue, further repair or replacement solutions will be arranged in accordance with warranty terms.

Long-Term Technical Support

Even after the warranty period, Mico Aes continues to provide lifetime technical support.
Replacement parts are supplied at material cost, with shipping costs borne by the buyer.